Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

Discus and support Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android in XBoX on Windows to solve the problem; I have spoken with 5-6 people in Chat this evening and got nowhere. They advised me to remove Solitaire from all devices except the Android phone and... Discussion in 'XBoX on Windows' started by NicoleL, Sep 22, 2023.

  1. NicoleL
    NicoleL Guest

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android


    I have spoken with 5-6 people in Chat this evening and got nowhere. They advised me to remove Solitaire from all devices except the Android phone and then uninstall and reinstall the app, then click Restore Purchase. When I do that, the option is greyed out, and I get the message, "There was an error attempting to restore your purchase. If the problem persists. please visit https://aka.ms/mssolitaireandroidsupport." That link did not produce the desired result at all. Can someone please help?

    :)
     
    NicoleL, Sep 22, 2023
    #1
  2. NicoleL Win User

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

    Unfortunately, the Google Play Store can only help with Google apps and purchases.

    We will wait until Game Support responds.

    We will let you know what they say.
  3. Lavenia A. Win User

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

  4. RainingRoses Win User

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

    Hi Nicole,

    If you’re signed in to the correct account/profile in the app and the option to restore purchases is still greyed out, you would need to submit a request to Microsoft Casual Games Support to properly address the issue. Be sure to include as much detailed info as possible so that it can be looked into. You can always share this thread with them for reference.

    As this involves the Google Play Store, perhaps also contact Google Support to see if there’s anything they can do from their side.

    Hope this helps.
  5. Lavenia A. Win User

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

    Hi NicoleL,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

    I'm sorry to hear that you're having trouble restoring your No-Ads subscription in Microsoft Solitaire Collection on your Android device. I am here to help and let us work on this together.

    Here are some steps you can try to resolve the issue:

    1. Make sure that you're signed in to the Google Play Store with the same account that you used to purchase the subscription.
    2. Clear the cache and data of the Google Play Store app on your Android device. To do this, go to Settings > Apps > Google Play Store > Storage > Clear cache and Clear data.
    3. Uninstall and reinstall the Microsoft Solitaire Collection app on your Android device.
    4. Open the app and go to the Settings menu.
    5. Tap on "Restore Purchase" and wait for the process to complete.

    I hope this helps. Let me know how it goes.

    Kind regards,

    Lavenia
  6. NicoleL Win User

    Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

    Unfortunately, this did not help either.

    1. Cleared the Play Store data and uninstalled and reinstalled. No change.

    2. Uninstalled again, turned off the phone and cleared the cache, and reinstalled. No change either.

    The Restore Purchases button remains greyed out, and we still get the same error message.

    ???
Thema:

Cannot Restore No-Ads Subscription in Microsoft Solitaire Collection on Android

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