Cannot reset Xbox One password

No luck at all, there must be another way. I am really cross, hes used it since Xmas and it has all of his data.

im also paying for xbox live and he cant use it.

can someone please help

the advice you are goving is not working

Hello Cheryl,

Thanks for the update on the recovery form. The only way to recover an account is with the

Account Recovery Form. You have unlimited tries to complete it. Although you are only able to do it once or twice a day. Some important information to keep note:

1. Name and birthdate must match or be extremely close.
2. Passwords you used in past--never leave blank always put something.
3. When asked if purchased anything say yes then Xbox and subscription.
4. This will ask for the gamer tag, console ID which on a Xbox one is under settings>system>console info>Xbox live device ID which starts with FD.
5. Anything dealing with email put N/A

Hope this helps.

Brad

Hi

I don’t have the Xbox linked to this.

It is for my son Kristian as on my account but I think he set up a different email that we dont have access to.

i know the email address, the gamer ID, the Xbox SN & Xbox Live ID? Can I reset with this information?

Hello CherylHayes1!

Thanks for reaching out to Xbox forums support. I'm sorry to hear about the issues that you're experiencing trying to recover your son's account.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to walk you through the steps of trying to recover the account.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Good luck!

Felix

Xbox forums support

Hey there Cheryl,

Thanks for reaching out. I understand there is an issue with recovering a Microsoft Account.
I recommend to try the following troubleshooting article: Recover and reset your lost Microsoft account
password.

I suggest when you get to the portion "Where should we send the code." Click on I don't have access to any of these, and proceed with the
Account Recovery Form.

Try this out and let us know the results.