Cannot request a deposit, billing information error

Discus and support Cannot request a deposit, billing information error in XBoX Rewards & Social to solve the problem; I have earned 3000 credits with xbox live rewards program, and I want to request a deposit but the site keeps saying that my billing information is... Discussion in 'XBoX Rewards & Social' started by Er Buggato, Jan 25, 2017.

  1. Er Buggato
    Er Buggato Guest

    Cannot request a deposit, billing information error


    I have earned 3000 credits with xbox live rewards program, and I want to request a deposit but the site keeps saying that my billing information is incorrect, butI've checked it along with my account region (Italy) and everything is alright. Is there a
    solution?

    :)
     
    Er Buggato, Jan 25, 2017
    #1
  2. Deposit Xbox Rewards

    I am getting request deposit requests to update billing information is correct and that my credits will expire help me if I do not receive the required deposit?
     
    45ab5129-fd8a-4b00-af06-558fe866b8c8, Jan 25, 2017
    #2
  3. JPBIO
    JPBIO Guest
    Credits Not Depositing

    I have checked all of my billing information and it is correct, yet I still cannot get a deposit completed on my credits. I always receive the error that my account needs attention.

    Please Help!

    Thanks,
     
    JPBIO, Jan 25, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Cannot request a deposit, billing information error

    Hello Er Buggato,

    Due to your spending in multiple regional currencies, our deposit failed because at the time we attempted our deposit, your Rewards Account region was set to Italy, and your Microsoft Account was using HUF, the regional currency of Hungary. Since we cannnot
    deposit Euro into a Hungarian account, the deposit failed. In order to make sure your deposit completes successfully, you will have to keep your Microsoft Account and Rewards account regions in the same location.
     
    XBLRewards8, Jan 25, 2017
    #4
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Cannot request a deposit, billing information error