Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

Discus and support Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page in XBoX on Consoles to solve the problem; I've been trying for months now but it won't remove. My new "Xbox One X" shows up fine, but I am unable to remove the old "Xbox One" from my... Discussion in 'XBoX on Consoles' started by CmdrKeene, Dec 24, 2019.

  1. CmdrKeene
    CmdrKeene Guest

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page


    I've been trying for months now but it won't remove. My new "Xbox One X" shows up fine, but I am unable to remove the old "Xbox One" from my account.microsoft.com/devices page. The "remove" option isn't even present on the menu like it is for other devices
    (laptop, phone, even the new xbox has that option).

    :)
     
    CmdrKeene, Dec 24, 2019
    #1
  2. CmdrKeene Win User

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

    When I click Unlink, it says "We can’t unlink this Xbox right now​". But I've been trying since April, it's been about 7 or 8 months of it being broken. Can you unlink it for me?

    Here's what happens:

    [table][tr][td]I click unlink[/td][td]then this shows[/td][/tr][tr][td][​IMG][/td][td][​IMG][/td][/tr][/table]
  3. Duncan Ragland Win User

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

    When I go to my Devices page, I see a grid of all of my signed in devices. To get the option to remove one, I click the "Show details >" link for the device I want to
    remove. Then in a banner at the top is a drop-down called "Manage" with a few options, the last of which is "Remove Xbox". If this sounds like the same screens/menus you are getting, try setting your new Xbox as your home Xbox, then go back to your Devices
    page and try again. To do this, see Designate a home Xbox on the Xbox Support site and refer to the section titled "Changing your home Xbox".
  4. CmdrKeene Win User

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

    In my case I know the system had all accounts removed and was fully factory-reset before I got rid of it.
  5. PalmettoBling Win User

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

    Great to hear. It's been quite a long time at this point and I know has proven no end in frustration.

    I would say that keep a look out for if they re-appear. That would mean that the device still has the account on it and services logged in.

    If you see that again, IMMEDIATELY reset your password and, I will say this in every post I can as a personal crusade,

    ENABLE TWO FACTOR AUTHENTICATION
    if it isn't already.

    EVERYONE ENABLE TWO FACTOR AUTHENTICATION on all your accounts.
  6. CmdrKeene Win User

    Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

    So interesting development here today. I had essentially given up. Every attempt to remove it resulted in the error I shared above. But I just went and looked and it was still there, but this time I clicked removed and it actually seemed to work, no error
    and when the page refreshed it was gone. No April fools, I mean it, it actually worked.

    There was a 3rd xbox here before, now it only shows devices I actually have.


    [​IMG]
Thema:

Cannot Remove Device (Xbox One) from Account.microsoft.com/devices page

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