Cannot remove child from Microsoft Family group

Hello, DaRealBingoxz. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you sure you were properly removed from the family group? If you go to https://family.microsoft.com, does it show you only your account with no other person?

Also, how exactly did you leave your family group? I ask because childs cannot leave their family groups. Only the parents are able to remove consent for the child account, then remove it from the family group.

Waiting for your kind reply.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Geri M, recommends the following steps for a solution.

It sounds like you are having trouble removing a child from a family group and at the same time you as the organizer.

Let us check this together and resolve it to help your concern.

To remove a child from a family group, you must:

Click Manage my child's profile information and find your family member.

Select Remove consent for this child's account.

Return to the family group.

Click More options below the family member you want to remove from your family group.

Select Remove from family group > Remove.

Only family group organizers can remove family members. Leave the family group or remove members - Microsoft Support.

Information source (credits):
https://answers.microsoft.com/thread/236c76f7-8cfb-4499-9b6f-676d1238f279

Best regards,
Marvina.

Hello DaneQq,

Thank you for posting in Microsoft Community.

Based on your description you're having trouble removing your child from the wrong Microsoft Family group. To remove your child from the family group, you will need to sign-in to the Microsoft account that granted consent for your child to join the family group. If you are the only adult on the account, you should be able to remove your child from the family group.

We would like to make sure we understand your concern correctly. Can we confirm if both of your accounts are an organizer of Microsoft Family?

Since you are getting this error message, you may need to access the Microsoft Family site on an InPrivate window or different browser. Please check if both are organizer and from what account your child/children were invited and added.



If you're still unable to remove your child from the family group, please let me know the answer to our question above.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hi Jared,

Unfortunately, you may need to set up the family group again if the group is not properly displaying online from your mother's account. This is an odd issue I have never seen before. The child account cannot remove themselves from a family group and needs
to be removed by an adult in the family group, so this may be somewhat difficult to achieve if the parent account is not displaying the child account.

Do you have an Xbox One console by any chance to see if you guys can manage the family group from there?

Let us know if you have a console to see if it's the same.