Cannot reinstall game because of several errors

anna smith4 · May 8, 2024

I am trying to download a game that I previously uninstalled on the recommendation of the manufacturer.

In trying to reinstall the game, nothing happens because the page claims that I own this game. I came to help and followed the recommended steps, which include pressings Windows+R and typing "WSReset".

The response is "Invalid Value for Registry". Also, the page still says I own the game. If anyone can help, I would appreciate it.

:)

anna smith4

Thank you for taking time out to respond. I really appreciate it.

I've followed all the steps, but cannot find the "Network Reset" option. If you can help me with this, I would appreciate it. Thank you!

Rodrigo Oliver

Hi Anna, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Which game is it? Have you tried to install it via the website?

When you used the WSReset command, did you put the .exe at the end?

Please, first, check your time settings, and set it to automatic.

Press the Windows Key + X > Settings > Time & language > Date & time > Enable "Set Timezone Automatically" and "Set Time Automatically".

Afterward, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

Then, reset the Microsoft Store (please, try it one more time):

Press the Windows Key + R

Type WSReset.exe and press Enter.

Afterwards, please, download the Gaming Services Repair tool: https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Let me know if it works!

Source:

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Rodrigo Oliver

Hello Anna,

I am glad to help!

Which Windows version you are using?

You can do this instead:

Open the Terminal window typing CMD on your windows search bar and opening the Command Prompt application.

Type the commands below, individually and press enter each time:

ipconfig /release [Enter]

ipconfig /renew [Enter]

ipconfig /flushdns [Enter]

nbtstat -RR [Enter]

Netsh winsock reset [Enter]

J427-3A9D5726-0B54-4

Several uninstalls and reinstalls and nothing. Same error.

ThisGameIsSucky

Hey, I'm unfamiliar with that game so I did a little bit of searching on the internet about it. I believe I found the right game and the right developer for it. So I found the link to their support website. Hopefully you can send a support ticket through
their troubleshooting link because if uninstalling and reinstalling it (a classic fix-all-go-to) doesn't work, you may need official help.

Here it is:

https://support.g5e.com/hc/en-us

Cannot reinstall game because of several errors