Cannot redeem Game Pass Code

Cr4zy Iv4n · Nov 9, 2019

Hi there,

I was at gamescom this year. At the xbox booth i won a pass for 6 months of game pass ultimate. Recently I wanted to activate the pass, so I rubbed the code on the card free und typed it in on the website to redeem it. But i was not able to activate it.
The site keeps telling me, that the code has allready been redeemed. Have the same message, when I try to redeem in the microsoft store app.

Is there anything I can to about that?

I Have allredy risen a ticket to the microsoft support, but got only an authemativ answer, that they will try to answer within 24 hours, but that was about three weeks ago...

:)

Shrk1990

Hey there!

You cannot redeem them at the same time. Redeem one code, then wait for the pass to expire (make sure you've cancelled the auto-renew) then redeem the second code.

Lucas Lauer

And what error message do you receive when trying to redeem the code?

You cannot redeem trial codes for game pass if you ever had game pass on your account before. Doesn't matter if it is from a promotion, trial period or purchased.

But if you never had game pass on your account in the past, you need to contact the seller of this code. Xbox is not responsible for unofficial third party resellers' codes.

Daniel Gill_354

Hi Issac F! I hope you are well, delighted to be able to offer you my help!

Make sure you redeem on an account without an active Xbox Game Pass subscription. Accounts with an active subscription cannot redeem these trial codes. Note, Trial codes may not work if you previously had one of these subscriptions on this account.

If you have an active Game Pass subscription, it is impossible to redeem the code, let me know if this is your case.

Best regards,
Daniel.

Big Nem 73

Hi. I read your comment and it still doesn't help. The Peacock website is asking me to redeem a code from my Xbox Games Pass. I never received a code. I just got the QR code to open the website. So I cannot redeem something that I don't have.

THANOS OPRESSOR

I advise to have a return as soon as possible is to contact the support by chat, you will have your answer and will answer your questions as soon as possible. Good luck!

https://support.xbox.com/pt-BR/contact-us

Cannot redeem Game Pass Code