Cannot purchase Xbox Live whether on console or PC

Discus and support Cannot purchase Xbox Live whether on console or PC in XBoX Games and Apps to solve the problem; I've been trying to renew my Xbox Live membership and it dosen't seem to be working. When I do it on console, I get the same message saying "Not... Discussion in 'XBoX Games and Apps' started by Exile369, Sep 18, 2016.

  1. Exile369
    Exile369 Guest

    Cannot purchase Xbox Live whether on console or PC


    I've been trying to renew my Xbox Live membership and it dosen't seem to be working. When I do it on console, I get the same message saying "Not Authorized by your Bank" when I try to do it on my computer, I am unable to pick Ontario as the only State/Province
    I am given are American States. I checked my Xbox One to see if I had already set my location as Canada, and I have. I cannot find a simple, straight forward answer as to why I am unable to renew my Xbox Live.

    :)
     
    Exile369, Sep 18, 2016
    #1
  2. Purchasing MS Points not working?

    Same here, on both console and PC, for 3 days now I cannot purchase any points, tried different credit cards and paypal, it just always says 'cannot process request at this time" or on console says 'cannot get information from xbox live'
     
    shoestringkent, Sep 18, 2016
    #2
  3. raiderpig
    raiderpig Guest
    says pc unkown and network unknown

    cannot purchase xbox live subscription from console. xboxlive connection test says good,but pc connection test says network and pc unkown.never had this problem before.although i have had my system turned off for 4 months.
     
    raiderpig, Sep 18, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Cannot purchase Xbox Live whether on console or PC

    To solve this issue you should contact xbox chat support billing section:

    support.xbox.com/.../contact-us

    or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269
     
    M3tal Daz3, Sep 18, 2016
    #4
  5. M3tal Daz3 Win User

    Cannot purchase Xbox Live whether on console or PC

    To solve this issue you should contact xbox chat support billing section:

    support.xbox.com/.../contact-us

    or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269
  6. LedRush Win User

    Trouble purchasing backwards compatible games

    I am having the same problems. I cannot purchase Xbox 360 games on my Xbox One X or my PC whether or not they are free, but there are no problems in purchasing Xbox One games.
  7. shoestringkent Win User

    Purchasing MS Points not working?

    Same here, on both console and PC, for 3 days now I cannot purchase any points, tried different credit cards and paypal, it just always says 'cannot process request at this time" or on console says 'cannot get information from xbox live'
  8. StuartATrueRed Win User

    DLC for PC

    If you purchased dlc on Xbox live for an xbox game, then no it cannot be downloaded for a PC. There is seperate dlc available for the pc version of the same game.
  9. Mad Cow Dizease Win User

    DLC on multiple consoles and accounts (360)

    Content purchased/downloaded is usable by:

    • The purchaser, on any console the content is downloaded on while connected to Xbox Live
      (to verify content licensing)
    • The purchaser, on the console the content was
      purchased downloaded on whether or not connected to Xbox Live
    • Other gamertags on the console the content was
      purchased on only while connected to Xbox Live (to verify content licensing)
Thema:

Cannot purchase Xbox Live whether on console or PC

Loading...
  1. Cannot purchase Xbox Live whether on console or PC - Similar Threads - Cannot purchase Live

  2. Cannot purchase battlepass in Halo Infinite?

    in XBoX Games and Apps
    Cannot purchase battlepass in Halo Infinite?: I have been trying to purchase the Last Stand battle pass in Halo Infinite since May 10th 2025 but I kept getting an error message telling me to try again later. I have been trying for over a...
  3. Cannot purchase battlepass in Halo Infinite?

    in XBoX Games and Apps
    Cannot purchase battlepass in Halo Infinite?: I am trying to purchase the Last Stand battlepass for Halo Infinite but every time I have tried for the past few days, I get this error message: [img] da35005b-fc06-4443-a452-275f87aa0676
  4. I have Minecraft bedrock already purchased but cannot play java

    in XBoX Games and Apps
    I have Minecraft bedrock already purchased but cannot play java: I purchased Minecraft bedrock a while back and recently came to understand Java could be played for free if I already had bedrock, after trying to get the game I found I could only purchase the...
  5. Cannot login to Xbox store or purchase gamepass

    in XBoX Accessibility
    Cannot login to Xbox store or purchase gamepass: cannot login when accessing the Microsoft store in Xbox, I am trying to resubscribe to game pass but I can’t do it on console and on PC the only option I see is pc gamepass. Need help. All regions...
  6. I purchased Y2K 24 for my son and paid $59 and some change but now he cannot access the...

    in XBoX Games and Apps
    I purchased Y2K 24 for my son and paid $59 and some change but now he cannot access the...: I purchased 2K 24 for my son online and paid $60 for it. He downloaded it to his Xbox and when he went back and tried to play it it's been about a year now he can't even find it anywhere on his...
  7. I cannot purchase anything on Minecraft Marketpass

    in XBoX Games and Apps
    I cannot purchase anything on Minecraft Marketpass: I am on an Xbox, I live in China and I have tried to purchase the Market pass but it does nothing. Then when I try to buy an individual add on or the Minecraft coins it gives me an error message...
  8. I cannot change Fnaf 4 aspect ratio on pc. I purchased it from the microsoft store. Can...

    in XBoX Games and Apps
    I cannot change Fnaf 4 aspect ratio on pc. I purchased it from the microsoft store. Can...: I tried everything windows button + down and Windows+shift+enter even alt+enter please help. 4084be1c-8ac2-47d7-a0d5-6a15f735ee39
  9. cannot authorize download purchase

    in XBoX Accessibility
    cannot authorize download purchase: Hi I am trying to puchase the deluxe Java edition of Minecraft for my son. The website tells me it asks for approval, but I am not getting any email or text requesting approval. Can someone help...
  10. I cannot connect to xbox live after purchasing card from Best Buy and entering it in my...

    in XBoX Accessibility
    I cannot connect to xbox live after purchasing card from Best Buy and entering it in my...: I cannot connect to xbox live after purchasing a 12 month card at Best Buy I sent all card information to my email address. Please help. I spent over an hour yesterday with a representative and...