Cannot purchase Xbox Live whether on console or PC

Exile369 · Sep 18, 2016

I've been trying to renew my Xbox Live membership and it dosen't seem to be working. When I do it on console, I get the same message saying "Not Authorized by your Bank" when I try to do it on my computer, I am unable to pick Ontario as the only State/Province
I am given are American States. I checked my Xbox One to see if I had already set my location as Canada, and I have. I cannot find a simple, straight forward answer as to why I am unable to renew my Xbox Live.

:)

shoestringkent · Sep 18, 2016

Purchasing MS Points not working?

Same here, on both console and PC, for 3 days now I cannot purchase any points, tried different credit cards and paypal, it just always says 'cannot process request at this time" or on console says 'cannot get information from xbox live'

raiderpig · Sep 18, 2016

says pc unkown and network unknown

cannot purchase xbox live subscription from console. xboxlive connection test says good,but pc connection test says network and pc unkown.never had this problem before.although i have had my system turned off for 4 months.

M3tal Daz3 · Sep 18, 2016

To solve this issue you should contact xbox chat support billing section:

support.xbox.com/.../contact-us

or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269

M3tal Daz3

To solve this issue you should contact xbox chat support billing section:

support.xbox.com/.../contact-us

or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269

LedRush

I am having the same problems. I cannot purchase Xbox 360 games on my Xbox One X or my PC whether or not they are free, but there are no problems in purchasing Xbox One games.

shoestringkent

Same here, on both console and PC, for 3 days now I cannot purchase any points, tried different credit cards and paypal, it just always says 'cannot process request at this time" or on console says 'cannot get information from xbox live'

StuartATrueRed

If you purchased dlc on Xbox live for an xbox game, then no it cannot be downloaded for a PC. There is seperate dlc available for the pc version of the same game.

Mad Cow Dizease

Content purchased/downloaded is usable by:

The purchaser, on any console the content is downloaded on while connected to Xbox Live
(to verify content licensing)
The purchaser, on the console the content was
purchased downloaded on whether or not connected to Xbox Live
Other gamertags on the console the content was
purchased on only while connected to Xbox Live (to verify content licensing)

Cannot purchase Xbox Live whether on console or PC