Cannot purchase store items.

Discus and support Cannot purchase store items. in XBoX on Consoles to solve the problem; So I've tried this with multiple items. I.E. movies, games, free items from Xbox gold promotions. When I select the option to purchase/download. The... Discussion in 'XBoX on Consoles' started by TitoZatarra, Apr 22, 2017.

  1. TitoZatarra
    TitoZatarra Guest

    Cannot purchase store items.


    So I've tried this with multiple items. I.E. movies, games, free items from Xbox gold promotions.

    When I select the option to purchase/download. The screen dims as if its trying to prompt me with the screen overlay to choose my payment options. Instead it stays dimmed until, I guess, it times out. I am then prompted with an error explaining I'm not connected
    to the internet.

    I am clearly connected since I'm searching through the store.

    Since I know I'll be asked quick answers:

    I'm connected to the internet

    I have Xbox live gold.

    I've tried it with a wired connection

    I've tried it with a WiFi connection.

    I have turned it back off and back on. (Internet and Xbox)

    I've signed out and back in.

    Its been happening for about a month or so.

    :)
     
    TitoZatarra, Apr 22, 2017
    #1
  2. Rattik
    Rattik Guest
    Avatar store not allowing purchase

    I've been trying to purchase avatar items from the store and it either boots me back to the store homepage or says that it cannot be purchased is there an issue with the store?
     
    Rattik, Apr 22, 2017
    #2
  3. FIZBAN11
    FIZBAN11 Guest
    Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

    So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

    Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?
     
    FIZBAN11, Apr 22, 2017
    #3
  4. AustereAuthor13 Win User

    Can't buy an Avatar item.

    cannot buy free items in the store HELP!
  5. JCampb22 Win User

    DLC problems

    Some items that are stored on your Xbox 360 console can’t be transferred from one profile to a another profile. For example, Xbox LIVE Games Store content cannot be transferred to a different profile. If you can't move an item to a different profile, you
    have to download the item using the second profile in the same way that you obtained the item using the original profile. More info here:

    support.xbox.com/.../download-content
  6. onyxishere Win User

    I bought a game digitally through my Xbox 360, and I was wondering what will the name of my purchase will be on my monthly statement bill?

    Xbox Live is for items purchased through the console. Billing is for items from the store (website). You can get more details on the items purchased through commerce.microsoft.com
  7. SwordofWhedon Win User

    Minecraft gift bought in another country.

    There is no way to redeem items from other stores. You must recieve gifts and purchase items from your region's store
  8. priyankajaguasi Win User

    Purchase error 0x80070525

    Im not trying to purchase anything, but i cannot access my purchased items in game.
Thema:

Cannot purchase store items.

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