Cannot purchase Halo 3: ODST because of incorrectly formatted postcode

Discus and support Cannot purchase Halo 3: ODST because of incorrectly formatted postcode in XBoX Games and Apps to solve the problem; I cannot buy the Halo 3: ODST add on to the Master Chief collection because although I have an Xbox gold subscription and the Xbox has my credit card... Discussion in 'XBoX Games and Apps' started by The CMART, Dec 29, 2016.

  1. The CMART
    The CMART Guest

    Cannot purchase Halo 3: ODST because of incorrectly formatted postcode


    I cannot buy the Halo 3: ODST add on to the Master Chief collection because although I have an Xbox gold subscription and the Xbox has my credit card and Paypal info, it always demands that I enter an address for my account. One can only enter addresses
    that are inside the US (I live in Germany) and whenever I try to enter my old address from when I lived in the US, it always says "incorrectly formatted postcode" when I enter the zip code. Does anyone know how to fix this?

    :)
     
    The CMART, Dec 29, 2016
    #1
  2. Du Du Du Boss
    Du Du Du Boss Guest
    Incorrectly formatted postcode

    ive been trying to put in my postcode to buy a game on xbox but it says "incorretly formatted postcode" what do i do ??? Help plzzzzz
     
    Du Du Du Boss, Dec 29, 2016
    #2
  3. Mister Beep
    Mister Beep Guest
    Incorrectly formatted postcode

    Hey there,

    For account issues such as this, please reach out to our phone or chat support team through our
    Contact Us page. It sounds like your Xbox Live account may not be set to the region that postal code you're entering is located in, but our phone and chat support team will be able to look
    in your account to be sure.

    Hope this helps!
     
    Mister Beep, Dec 29, 2016
    #3
  4. Mister Mascot
    Mister Mascot Guest

    Cannot purchase Halo 3: ODST because of incorrectly formatted postcode

    Hey there The CMART,

    For the best help with any account or billing issues, you'll want to contact the Live Chat or Phone teams for the best help. They'll be able to take a closer look at the account with you. Contact
    Official Xbox Support
     
    Mister Mascot, Dec 30, 2016
    #4
  5. Mister Mascot Win User

    Cannot purchase Halo 3: ODST because of incorrectly formatted postcode

    Hey there The CMART,

    For the best help with any account or billing issues, you'll want to contact the Live Chat or Phone teams for the best help. They'll be able to take a closer look at the account with you. Contact
    Official Xbox Support
  6. Mister Beep Win User

    Incorrectly formatted postcode

    Hey there,

    For account issues such as this, please reach out to our phone or chat support team through our
    Contact Us page. It sounds like your Xbox Live account may not be set to the region that postal code you're entering is located in, but our phone and chat support team will be able to look
    in your account to be sure.

    Hope this helps!
  7. XBF Brad A Win User

    Incorrectly formatted postcode

    Hi Irahirah,

    Thanks for reaching out to the forums. We understand you are having issues with purchases due to your postal code. We recommend checking your

    billing address     and the address on the debit/credit card. Make sure that they match. If continue to have issues can request a call from support. Just know there is a very high call volume so it may take a while.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  8. SwordofWhedon Win User

    Incorrectly formatted postcode

    It’s not a supported region.

    You can find a list of supported regions here

    https://www.xbox.com/en-US/regions

    Sorry about that.
  9. IvanMiro Win User

    Incorrectly formatted postcode

    The issue is that I cannot find Romania as a region on Xbox
Thema:

Cannot purchase Halo 3: ODST because of incorrectly formatted postcode

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