Cannot purchase gamertag change

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Please try using a different payment method, Keefe.

Also, make sure that your account region, payment method, and physical location are all matched.

Hi there,

Purchasing errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to purchase anything

After that try to purchase the change on both xbox console and via xbox.com

Also check that the Xbox Live account. payment option and the console all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Another option is you can purchase a gamertag change. This will help out so people will no longer have his gamertag and cannot harass him.

Licenses cannot be transferred between accounts. When you purchase content on your gamertag the license is linked to that tag forever and cannot be changed.

So that means the answer is no, you cannot transfer the license.

Gamertag's cannot be changed to free up used tags even after a specific period of time due to the possibly of purchases linked to it.