Cannot purchase "free" 360 games on Xbox one or Xbox.com

Discus and support Cannot purchase "free" 360 games on Xbox one or Xbox.com in XBoX Games and Apps to solve the problem; Child account? I've had the same msn account for 20 years. And I've been a live member for almost 10. I should have no issues with my account. It's a... Discussion in 'XBoX Games and Apps' started by PRIME KAL EL, Mar 18, 2016.

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  1. PRIME KAL EL
    PRIME KAL EL Guest

    Cannot purchase "free" 360 games on Xbox one or Xbox.com


    Child account? I've had the same msn account for 20 years. And I've been a live member for almost 10. I should have no issues with my account. It's a lack of concern toward customers. Plain and simple.
     
    PRIME KAL EL, May 21, 2016
    #16
  2. Squallyng05
    Squallyng05 Guest
    It has always been like that not unless there will be an update regarding in redeeming Xbox 360 games with gold on the website. Xbox 360 marketplace has a different structure than on Xbox One Store. Xbox 360 games with gold on the website will need a payment
    method. In Xbox 360 console, you won't need one. Currently, you can't redeem Xbox 360 games with gold using Xbox One console and still under progress about redeeming Xbox 360 games with gold on Xbox One console. Either get the games using an Xbox 360 console,
    or get the games on the website with a payment method.
     
    Squallyng05, Nov 2, 2018
    #17
  3. StuartATrueRed Win User

    not being able to purchase call of duty 2 on www.xbox.com for xbox one

    Hi, you cannot purchase xbox 360 games from xbox.com or xbox one using a Xbox gift card. Your only option is to purchase the game using an Xbox 360 or use a credit card on xbox.com instead.
  4. StuartATrueRed Win User

    Xbox 360 DLC on Xbox One and not seeing Microsoft Account Balance

    Hi, you have to get the add-ons either purchasing them from an actual xbox 360 or from the xbox 360 store on xbox.com. You cannot purchase them in game on the xbox one.
  5. StuartATrueRed Win User

    Backwards compatibility does not work for me- bundle only?

    You cannot purchase xbox 360 games on the xbox one yet. To get an xbox 360 game, you have to purchase from the xbox 360 store on xbox.com or on an xbox 360 console. Once you have purchased the game, then the game should show in the ready to install section
    in my games and apps.
  6. StuartATrueRed Win User

    Can't get games with gold Xbox 360 on Xbox One.

    Do you by any chance have a child account. If so, you cannot purchase Xbox 360 games on the Xbox One or xbox.com. The only way you can purchase those games is by using an Xbox 360.

    If you have an adult account, then make sure you are using a credit card to purchase the Xbox 360 games.
  7. Obsessive Power Win User

    Mass effect on Xbox one

    As I understand it, you can only purchase Xbox 360 games via an Xbox One as part of a bundle. No individual Xbox 360 games can be purchased via the Xbox One store. Microsoft are looking to fix this issue soon.

    In the meantime, Xbox 360 games that are BC with the Xbox One can only be purchased either via the Xbox.com website the store on an Xbox 360. Note that purchases via Xbox.com can only be made with a Credit or Debit card, the website does not support account
    currency yet. This also applies to Games With Gold titles, even though they are free.
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