Cannot play WZ1

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

After that try installing the pack again.

Ok I tried it and I still can't get online. Well that was a waste of $10

Also this is on the Xbox One.

I didn't see these steps when I encountered the error last night, so I just ended up renting it from a different source. Is there a way to obtain a refund for the movie I rented through Microsoft that we never watched?

Hi Fávero,

Thanks for reaching out to us, and we are more than happy to help! The following will help you

uninstall and reinstall the Movies & TV app. Your movie collection will not be removed by taking these steps:

1. To return to the Home screen, press the Xbox button to open the guide, and then select
   Home.
2. Scroll right and select My games & apps.
3. Scroll down to Apps, and then highlight the Movies & TV tile.
   
4. Press the Menu button on your controller, and then select
   Uninstall.
5. On the confirmation screen, select Uninstall all.
6. Restart your console: Press the Xbox button to open the guide, and then scroll down to
   Settings and select Restart console. Select
   Yes at the confirmation screen.
7. Once your console has restarted, scroll right to the Store area, and then scroll down and select
   Browse movies.
8. On the Store page, scroll down and select My movies & TV.
9. Select Install to download and install the Movies & TV app.

Let us know if this helps