cannot play online with backwards compatibility?

I tried this multiple times and it didn’t work.

Hi Elaine, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

We can retry something you already did but add a step in the end.

First, delete your profile and re-download it:

Press start+select to open Xbox 360 menu.

Go to Manage Storage > Profiles > Delete your Profile (Keep the Data).

Press Start+Back one more time.

Download your Profile.

Then, close the game and Powe Cycle your console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Let me know if it works!

Hello Elaine,

Unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Rodrigo

The game is not backward compatible on the Xbox One, so cannot be played on it.

If you check on the backward compatibility website here. You will find it is not compatible, so cannot be played on the Xbox One.

https://www.xbox.com/en-gb/games/backward-compatibility?cat=xbox360