Cannot play a game I purchased.

Discus and support Cannot play a game I purchased. in XBoX Games and Apps to solve the problem; I have been playing Minecraft for a while but when I tried to get on it using my new computer it did not work. I had cloned my other computer so it... Discussion in 'XBoX Games and Apps' started by famousrockIV, Sep 12, 2021.

  1. famousrockIV
    famousrockIV Guest

    Cannot play a game I purchased.


    I have been playing Minecraft for a while but when I tried to get on it using my new computer it did not work. I had cloned my other computer so it might just be that I have to sign out of everything on my old computer. I did get the free demo but the time on that will run out and I would love to have my creative games back. If anyone knows what to do about this please let me know. I do not want to have to buy the game again.

    :)
     
    famousrockIV, Sep 12, 2021
    #1
  2. MateusFontana Win User

    Cannot play a game I purchased.

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    For this type of issue, we recommend that you contact Minecraft support, they will be able to give you more details as to why this is happening. To contact them go to the website below, and describe the problem you are having.

    https://help.minecraft.net/hc/en-us/requests/new

    *Thank you in advance for contacting us, it is always a pleasure to help the community.
  3. SnowyNinja42 Win User

    Cannot play the game I just purchased?

    Hello,

    I’m sorry that didn’t work. I’ll add the link to microsoft’s human support, rather than the assistant. :) Hope this helps!

    Microsoft Live Chat

    Microsoft should give you a full refund directly to your card after you finish talking with your support agent. It may take up to 24 hours to process the refund, so be patient! good luck!
  4. Demetridon Win User

    Cannot play the game I just purchased?

    I selected Subscription and Billing > I would like to request a refund...

    Phone and Chat support are not available for this issue.

    For $5 this is not worth the aggravation, but still a horrible customer experience.
  5. Demetridon Win User

    Cannot play the game I just purchased?

    Unfortunately the Virtual Assistant was not useful. I navigated back to the marketplace page and selected Buy to Own. Now the game works but I have 2 charges on my credit card.
  6. SnowyNinja42 Win User

    Cannot play the game I just purchased?

    Hello,

    You may want to contact Microsoft support about this one, make sure to have a photo of your reciept for proof of purchase. For your convienence i will link the support website here. Have a good one! Microsoft Support
Thema:

Cannot play a game I purchased.

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