Cannot pay for overdue payments with my Microsoft account balance

Hayden L. · Dec 18, 2020

Good morning,

I forgot to turn off recurring billing when I bought XBOX Game pass Ultimate with my Microsoft account balance, which only had enough money in it to pay for one month of game pass ultimate. Yesterday I applied more money to my Microsoft balance via gift
code to pay the overdue payment so that I could turn off recurring billing, but despite having enough money in my account, I can't pay it off until I apply a credit/debit card, bank account, mobile phone, or paypal. I would prefer not to apply any of these
methods to my Microsoft account to be able to pay the overdue payment when I have enough to pay it off with my Microsoft account balance. How can I use my Microsoft account balance to pay for the overdue payment without applying another method of payment to
my account?

:)

Smwutches

You would need to pay off the balance with a credit card or Paypal. Overdue balances cannot be paid with your Microsoft account balance.

Darkhawk Ninja

Unfortunately, prepaid cards or account balance cannot be used to pay an overdue bill. It will have to be paid using a valid payment method such as a credit card or PayPal. After the overdue balance is paid, your normal subscription can be then paid with
a prepaid card like in the past.

Smwutches

The Microsoft account balance is not a valid payment option for overdue subscriptions. You would have to pay it off with a credit card or Paypal.

Smwutches

You would have to try contacting support and speak to billing to see if they can do it. Otherwise, overdue balances an only be paid via credit card/Paypal. http://support.xbox.com/contact-us

Smwutches

You can pay for Gold with your Microsoft account balance, but since it starts a recurring subscription, you do need enough funds in your account or another payment method on file in order to pay for the next subscription, even if you plan to turn off
auto-renewal. The only time you can't pay with a Microsoft account balance is if you are paying off an overdue balance.

Cannot pay for overdue payments with my Microsoft account balance