Cannot Open Xbox App On Windows, How to fix?

Menace2SocietyVR · Feb 21, 2023

For some months now I have not been able to open my Xbox application on windows and I have tried many different troubleshooting options. When I look at the Xbox application reviews on the Microsoft store others seem to be having the same issue. I just would like to play the games on the game pass as I've been paying for game pass for months without access to the Xbox application.

:)

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair the Gaming Services app.

Please go to Settings > Apps > Apps Features. Select Gaming Services, then click Advanced options. Click the repair button, try launching the game again using the Xbox app and see if it works.

Solution 2: Uninstall and reinstall the Gaming Services App

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Solution 3:

Please open the PowerShell in admin mode and paste the following below:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

ChevalierMacabre

Hey again Dérek,

My app is opening, but I cannot sign in.

A mobile hotspot does not fix the problem.

I am on windows 10.

Thanks!

XBF Diego M

Hi OutrunCypress87,

Thank you for coming to the Xbox forums. So it seems that the Xbox app cannot open because your Windows 10 OS is not updating.

Unfortunately I can't type those characters into a translator so I'm not sure what error the picture is displaying. What happens when you try to update Windows? Do you get any error codes?

I highly recommend going through this Windows update troubleshooter to help you solve update errors:

https://support.microsoft.com/help/10164/fix-windows-update-errors

Let us know once Windows is updated and if that solves the issue with opening the Xbox app.

ReaperEd_765

Hey there, thanks for the answer. Unfortunately, none of these attempts resolved my issue yet.

A. I couldn't run the game repair services as this requires opening the XBOX App, I cannot open the XBOX App

B. I opened the Services window and did find that some of the listed services were on manual instead of automatic, I fixed that, started them and restarted the PC, but nothing changed.

C. Trying to open the XBOX App as a new local user resulted in the exact same issue

D. I ran the SFC tool a few times and it didn't report any corruptions.

Kyle_N

Are you on Windows 10? The Xbox app is part of Windows and cannot be uninstalled.

You can unpin the app tile from the Start menu by right-clicking it > Unpin from Start. This will remove the shortcut, but the app itself cannot be uninstalled.

You can also turn off background activity for the app, which will prevent it from running at all, unless you open it manually. To do this, open the Start menu > Settings (gear icon on left) > Privacy > Background apps > turn off Xbox.

There are unofficial ways to remove the apps, but this is not officially supported, and could cause issues with certain apps and games. The app will also be reinstalled when Windows is updated, as it's part of Windows.

Cannot Open Xbox App On Windows, How to fix?