Cannot migrate mojang account

AnikPrasad · May 19, 2022

Hi there,

i have been trying to migrate my mojang account to a microsoft account, but every time i try, it says there is already one linked. I have tried to log into minecraft with my microsoft account but it only gives the option to buy minecraft, i do not understand what is happening, i cannot access minecraft through my microsoft account and i also cannot migrate my old mojang account?

:)

andreibakos

hi Ricardo,

Thanks a lot but I know how how to reset my Microsoft account and this is not the problem and of course I've tried this option.

Here is the timeline:

1) Minecraft JAVA Edition bought from minecraft.net

2) Game is working with Mojang account

3) Mojang accounts have to be migrated to Microsoft account ( system announcement)

4) Migration done

5) Game cannot be used using Microsoft account after migration

6) Game cannot be used using Mojang account after migration

7) Several emails sent to MOJANG and minecraft.net for help - response: we cannot help, please contact Microsoft as this now in hands of them

8) Several emails sent to MOJANG and minecraft.net for refund - please refund as I bought the game from you and it's not working

9) I'm not able to contact Microsoft for this problem - the only channel to get in touch with Microsoft is this community

Best regards,

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AnikPrasad, try to follow the guidelines of the links below.

How to Migrate Your Mojang Account to a Microsoft Account

https://help.minecraft.net/hc/en-us/articles/44...

Microsoft Account Migration Issues and FAQ

https://help.minecraft.net/hc/en-us/articles/44...

StageCoa11

I'm having a similar problem. After migrating my Mojang account to a Microsoft account, when I attempt to login using the Microsoft credentials, it shows up as a non-paid / demo account. I don't want to have to buy the game again. I wonder if it is possible the account was migrated to a different Microsoft account than the one I am using, but Mojang support cannot address that. I would love to be able to lookup what account name/email address my old Mojang account was migrated to.

EzequielNeves19

Hello Gamer36092 how are you?

My name is Ezequiel I'm an Independent Consultant.

Unfortunately you cannot migrate the Microsoft account to mojang again once you have already made the transformation of your mojang account to Microsoft you cannot do the opposite.

Lucas Lauer

Hello, Portia. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Did you have two mojang accounts (one with Java and one with Bedrock), or did you have one mojang account (which had Java) and one Microsoft account with Minecraft for Windows, and you migrated this mojang account with Java to the Microsoft account that had Minecraft for Windows?

I ask because you cannot migrate two mojang accounts to only one Microsoft account. So if you had one mojang account with java and one mojang account with bedrock, you migrated them to two different Microsoft accounts.

Cannot migrate mojang account