Cannot login

Hey tasos thanks for the reply!

We are here to help but we do need a little more information. Is there a Microsoft account already set up and it just doesn't sign in? If that's the case go ahead and

Create a New Microsoft Account and give it another a shot. If that isn't the case then the problem could be that there is corrupt start up data on the console, to get this ironed out we suggest a reset of the console through the Troubleshooter screen, to
access this screen:

If you're unable to get to the dashboard at all to do the factory reset you need to access the Troubleshoot screen by using these steps :

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.

From there you can reset your console.

Give it a shot and let us know how it goes!!

no error code just keep waiting on loading screen after i press create new user...after about a minute a msg is shown telling that our services is down if i remember correct...i already downloaded the update about 1gb...i ll try again later.thnx for ur
reply

still nothing....do i have to return the console back to the store i bought it from or i should speak with someone from microsoft first?

No problem bud let us know so we can make sure this gets resolved!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

what needs to be changed is the password on the Microsoft account and not the email password, they are different passwords.