cannot login to real pool 3d 2 for pc

Hello Jean,

Thank you for using Microsoft products and posting to the community.

We fully understand the inconvenience the issue has caused and that the current situation can be frustrating. But from your description I noticed that you've tried downloading and installing this game in another computer but the problem still persists, to which I'd like to know if both computers are using the same network? If so, based on the error message, perhaps you could try switching to another network, such as a phone hotspot, for testing purposes.



If the problem persists in other network environments, then I'd like to suggest that you contact the game development support, as it is possible that the game has a temporary problem that is preventing you from running it properly. If you downloaded this game from the Microsoft Store, you will be able to see contact information about the developer of this game in the Microsoft Store.





Your understanding is highly appreciated! Hope you are keeping safe and well.

Sincerely

| Microsoft Community Support Specialist

I'm glad to hear from you and to learn the exact cause of the problem.

Do not hesitate to ask the community at any time in case you have any questions in the future.

Hope you are keeping safe and well.

Thanks for the reply...seems my suspicions were correct..feamber's servers had a major outage...no-one could login...came back online 8 hrs later...thanks for the help anyway..

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Jd, Real Pool 3d is available for iOS, Android and Mac os, I don't know which platform you're playing, but in this case you should contact Eivaa Game support directly.

That's because here in this community, the procedures we've guided are focused on problems with Xbox games, whether they're on your console or PC.

https://www.eivaagames.com/games/real-pool-3d/

Hello P Ramsey,

Thank you for your prompt response.

We can try uninstalling and install the updated version of the game as there are some new patches with the game. You can get the update version of the game here: Get Real Pool 3D 2 - Microsoft Store en-CA

If the issue still persist, we may need to get assistance from the game developer support team which you find the support link on the article provided above. Just scroll down and look for Publisher Info and click on Real Pool 3D 2 Support.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,