Cannot login to my Microsoft Account on PS4

Imran Zlatic · Jun 28, 2025

I have tried multiple times to login to Minecraft on PS4 with another account, but it keeps telling me to login to my previous account, Too bad that that account is inaccessible because I cannot access the email and forgot the password. I have already tried doing the ACSR Account thing, but it never worked. I am sure that I won't be able to access that account anymore. Minecraft Support has told me I had to login to my inaccessible account on my PS4 to unlink it and to add another one, but that is impossible since I cannot login. This is a giant dilemma. I would create a new Playstation account and use it there, BUT I have already bought PS Plus on my current account, so that is not an option. Also It would be counterproductive to buy it just for 1 account. I do not know what to do anymore. I really want to play Online but I cant. Please help me.

:)

SweetMonet

Hi, Imran! It's my pleasure to assist you with this today.

Please know that we are only allowed one Microsoft account to be linked to PlayStation. If you don't have access to the account or are no longer able to sign in to that email, regretably, there is no way that you can be able to get back to that account on the PlayStation.

I hope this helps! Let me know if you need any further assistance.

Thank you!

Francia J.

Hi StephenHagans, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but it means that your Microsoft account is already linked to a PS account which we can't validate here. You may need to reach out to Mojang so they can have it checked for you.

Francia J.

Of course, here you go:

https://help.minecraft.net/hc/en-us/requests/new

StephenHagans

Can you help me how to contact Mojang? I have been trying to find out

Suda aids

hi, i need help because i tried to login to my minecraft ps4 edition with my microsoft account and all it says is "we tried to sign in to your microsoft account, but something went wrong." and now i cannot switch an account or do anything about
this. can anyone help.

Can you fix my minecraft its saying we tried signing u in your Microsoft account

Cannot login to my Microsoft Account on PS4