Cannot login into my account - xbox1

I had the same issue. What I think solved it was logging in on my Xbox1 and then going back and tried logging into my 360. After I logged into my Xbox1 I was able to enter my password on my 360 and successfully login. Good luck

Hello @NotkoenogYT, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support.

I highly recommend following the troubleshooting steps here to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Also you will need to make sure that you can log in with your credentials in this website : Microsoft account | Home

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Same here guys no luck, just cannot buy anything on xbox1, I miss my 360

Hi i cannot login into my account can Microsoft fix this?

ShrunkCash27432

I cant I told you I cannot login to my account no more.