cannot log on.

Ilovehummingbirds · Jan 14, 2017

cannot log on to get to the games.

:)

WarlikeDaisy4 · Jan 14, 2017

cannot log in on tagname??

That doesn't sound like help geez! Did they even try to search the gamer tag you are trying to recover?? And can you sign into it from the login.live site? If you can then that account is still active. Also if you can sign into the login.live site and check
to see if it says this account doesn't exist then I would click on the little circle on the rignt top corner of the screen go to my account and then go to security tab. It may be the 2 step verification that is turned on but you can only turn it off when
you sign into your microsoft account. That stupid [Mod Removed - Please do not attempt to bypass the word filter.] two step will mess with your profile sometimes when your signing into your profile. And did you have any trouble signing in
before the system update?? It maybe an issue with the update. I know there was something going on before... But I swear their answer to everything is tell people to make a new account! There should be an easier way to recover accounts if something is going
on with an account. It's all the things you paid for that are tied to that. And where's the Ambassadors to help people on here when they're having problems? Geez Microsoft get with it. That's why hamers are getting angry over things!!

BicolourChunk60 · Jan 14, 2017

cannot log in on tagname??

I have the xbox one elite, less than a month old so I am very new to this, so I had to do a system update yesterday and then afterwards I could not sign into my one profile, the waiting ring appeared and the froze. Powered everything down and left it off
and unplugged over night. next day managed to Remove then Add this profile, but surprise surprise the saved game progress for Fallout 4 is gone, no where to be found. Where can I go to drop this POS off?

Paul Bab · Jan 16, 2017

Hi,

We need to answer the following questions to properly isolate your case:

1. Are you getting any error messages?

2. Have you made any changes on the device prior to this concern?

To help fix problems signing in to the Xbox app on Windows 10, refer to this
link and perform the steps provided.

Also, we recommend running the troubleshooter for Windows apps that can help resolve problems with an app from the Windows Store. To proceed, click this

link and follow the on-screen prompts.

Looking forward to your response.

iNb4 Ownage

Have you tried downloading your profile? If it was on your old console, you will have to recover your profile to your new console.

Paul Bab

Hi,

We need to answer the following questions to properly isolate your case:

1. Are you getting any error messages?

2. Have you made any changes on the device prior to this concern?

To help fix problems signing in to the Xbox app on Windows 10, refer to this
link and perform the steps provided.

Also, we recommend running the troubleshooter for Windows apps that can help resolve problems with an app from the Windows Store. To proceed, click this

link and follow the on-screen prompts.

Looking forward to your response.

EggsBoxJuan

Hi, contact one of the Misters or Misses here on the forum and they will sort this out for you.

WarlikeDaisy4

Can you log into your microsoft account with the profile that keeps trying to load? Sometimes when you have an email that you are using for the account and haven't used or signed on with it for awhile it will look like the account is closed. I'm not sure
why they do that but it's some security thing. And if you could sign in with the other profile and you dont have the license for that game on that profile the saves won't come up. But if it's a disc copy of the game the saves are still going off of the other
profile essentially making you start over again on that profile. Most if not all of the game saves are saved to the cloud now. And as far as taking it back if it's around 2 weeks or less you can take it back to the retailer. If it's more you can call up support
at 18004myxbox and have them do a search for the gamer tag that you are trying to sign in with. They won't consider it a repair under warranty to even get a new one or have it looked at. They'll tell you to use another profile or help you check your game saves
and account to see what's going on.

Emmanuel Twilley

Clear the cache/cookies I'm guessing? If so, I last cleared it yesterday, around 8PM PST.

cannot log on.

cannot log on.

cannot log on.

cannot log in

cannot log on.

Ambassador Cannot Log In

cannot log in on tagname??

Cannot log into Xbox.com.

cannot log on.

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