Cannot log into xbox live on PC

SimplexPL · Mar 20, 2018

This is the message I get when I try to log into live on xbox app. I tried my friend's account and I was able to log in, but I cannot log in with my own account - I hope someone can help me diagnose the issue:

:)

SloshyComet509 · Mar 20, 2018

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I cannot log on to xbox live on my pc

Mister Mascot · Mar 20, 2018

Cannot log into xbox on my PC

Hey there LittleBearBeer,

Which region are you located in currently and what region is your account set to? If these don't match as well as if your clock is set incorrectly on the PC, an error like this can occur.

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Ariel Acu · Mar 20, 2018

Hi SimplexPL,

There are several reasons as to why you can't sign in to your Xbox account using the Xbox app on Windows 10. In some cases, this could be due to a corrupted profile that is currently associated with the app. Can you tell us if this is the first time that
you're trying to set up your Xbox account on the Xbox app? If not, may I know if you recently changed your account password?

If you recently changed your account password, it is important that you update it on the Xbox app by removing the account. To do that, I suggest that you perform the following steps:

Press the Windows key on your keyboard, and then click the Settings icon.

Select System, and then select Apps & features.

Locate the Xbox app, and then click on Advanced options.

Click Reset.

Restart your computer for the changes to take effect.

Once done, launch the Xbox app and try to sign in your account again.

Let us know if that works for you.

SloshyComet509

I cannot log on to xbox live on my pc

Ariel Acu

Hi SimplexPL,

There are several reasons as to why you can't sign in to your Xbox account using the Xbox app on Windows 10. In some cases, this could be due to a corrupted profile that is currently associated with the app. Can you tell us if this is the first time that
you're trying to set up your Xbox account on the Xbox app? If not, may I know if you recently changed your account password?

If you recently changed your account password, it is important that you update it on the Xbox app by removing the account. To do that, I suggest that you perform the following steps:

Press the Windows key on your keyboard, and then click the Settings icon.
Select System, and then select Apps & features.
Locate the Xbox app, and then click on Advanced options.
Click Reset.
Restart your computer for the changes to take effect.

Once done, launch the Xbox app and try to sign in your account again.

Let us know if that works for you.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today MOURNBLADE1969

Is this happening on Windows 10 or 11 mate?

Also, which troubleshooting steps you have done so far to fix this?

In that way I can advise you different things.

In the meantime try this:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)

If the service isn’t started, click Start to start the services

Restart your PC and give it a new try

That should do the trick

Minimooo

I don't think so - but that said, apparently if you sign into Games for Windows Live, it will log you out of your Xbox. Cannot confirm this though, but it might be worth a try: www.xbox.com/.../DownloadClient

Mark Sturges

Hi

There is no specific game - I cannot log into XBOX live.

The Xbox.com/live status says all is working but I cannot log into live

I have :

Cleared the cache

reset router

power cycled

Still not working

Many thanks

Cannot log into xbox live on PC