Cannot log into Xbox live account or access settings

Discus and support Cannot log into Xbox live account or access settings in XBoX on Consoles to solve the problem; my son can not get logged into his Xbox live account. I tried the online chat for help but it wasn’t helpful because he can’t access the settings... Discussion in 'XBoX on Consoles' started by Amaj Sloppy, Jun 25, 2018.

  1. Amaj Sloppy
    Amaj Sloppy Guest

    Cannot log into Xbox live account or access settings


    my son can not get logged into his Xbox live account. I tried the online chat for help but it wasn’t helpful because he can’t access the settings either.

    :)
     
    Amaj Sloppy, Jun 25, 2018
    #1
  2. Lanybug5
    Lanybug5 Guest
    Error Code 8015D003

    I am able to log into my Microsoft account online as well as my xBox account. But I cannot access xBox live on my console
     
    Lanybug5, Jun 25, 2018
    #2
  3. TSForrest
    TSForrest Guest
    2 Xbox ONE consoles in one house. How do I buy games for both consoles and with out buying 2 disk?

    I found a workaround that lets my kids use my games on their Xbox, while I can still play the same games on my Xbox, even play Halo 5 Co-op with my kids on their Xbox (1 kid at a time for Halo 5, both kids for Halo 1-4), and me on my Xbox. Note, I have the only Live Gold account in our household. It's not the preferred solution for this (Yo, Microsoft, Family Gold Subscription, please!), however it works very well for 2 Xbox One consoles. Here's what I had to do...

    (My Xbox)
    1. Settings - Personalization - My home Xbox
    - I removed my Live Gold account from "My home Xbox", leaving no account set for this.
    2. Settings - Account - Sign-in, security & passkey
    - Set my Live Gold account for "Instant sign-in"
    3. Settings - Power & Startup - Turn off or restart - Restart now
    - Rebooted Xbox for settings to take effect.

    (Kids' Xbox)
    I have my Gold account and the regular accounts for my wife and kids set up to login.
    1. Settings - Personalization - My home Xbox
    - Using my Gold account, I selected "Make this my home Xbox"
    2. Settings - Account - Sign-in, security & passkey
    - I set one of my kids' accounts for "Instant sign-in".
    3. Settings - Power & Startup - Turn off or restart - Restart now
    - Rebooted Xbox for settings to take effect.

    My Xbox now has no account set with "My home Xbox", but since it has my Gold account set for Instant sign-in, it will still automatically have access to the games, movies, and other content. However, it won't automatically install purchased games, but that is easily remedied by accessing "My games & apps" from the Xbox home screen, where I will see newly purchased games under the "Ready to Install" section where I can easily install them.

    A Live Gold account can only have one Xbox selected as its "home Xbox", however, on that home Xbox, all other accounts that sign-in will have access to the content purchased by the Gold account. This is what allows my kids to access my Gold account content on their Xbox. In addition to the "home Xbox", any purchases made by a Gold account will follow that account to any "non-home Xbox" where the account is logged-in. Since my account is still set for "Instant sign-in" on my Xbox, my purchases are always available, unless I log out. Other people can still login to my Xbox and use the content I have purchased, as long as my Gold account stays logged in, too. If, for some reason, I login on my Kids' Xbox, it will log me out on my Xbox, but I just log back in when I am done playing with my kids on their Xbox. This let's me play Halo 5 Guardians in Co-op mode with me logged in on my Xbox, and one of my kids logged in on their Xbox, which has access to my Gold account content, because that is my "Home Xbox". So far, I have not encountered any complications with this setup. If I do, I will amend my post here.

    Good luck! I still have not found a way to share content across three Xbox consoles simultaneously, however, this does work for two consoles, even if they are not in the same location. I have also been told that some cablemodems and broadband routers may have trouble with two Xbox consoles accessing Xbox Live games simultaneously from the same residence, but I have Comcast Xfinity Internet service using the WiFi gateway they provided (Cisco DPC3941T wireless gateway/router), and I have not had any trouble playing Xbox Live games on both consoles at the same time.

    -TSForrest
     
    TSForrest, Jun 25, 2018
    #3
  4. emi1ylove Win User

    Xbox narrator cannot be closed. After windows narrator is closed, narrator still exists in the game

    I play xbox live games on the computer. After I log in to my account, the narrator will be automatically turned on, but it can't be turned off.
    I have tried to close the narrator of win10, but I can't also close the narrator in the game;

    I try to reinstall the system. Before I log in to xboxlive, there is no narrator, and there is no narrator who logs in to a new created account.However, once I log in to my own account, the narrator will open it. No matter whether I log out or switch accounts,
    it cannot be closed.
    Hello!

    I can only imagine how annoying that can be when the Narrator speaks your every move.

    I would recommend accessing your settings over your PC or Xbox Live Settings, then going to the Ease of Access section to disable the Narrator Feature. Or try possibly looking up Narrator in your settings to see if maybe the Narrator is still enabled.
  5. Toots McGee Win User

    Can the primary account be changed?

    Hi!

    That's what I don't understand because the main account has Xbox live and that allows the three secondary accounts to have access to live. So we all have live. But only when the main account is logged in. I can't access any games that have been purchased by the main account unless the main account is logged in.

    I've checked the Home settings and it is checked. But unless that main account is actively logged in, we can't use anything. I'm thoroughly confused.
  6. OwnedGenie Win User

    Remove from Xbox preview program

    I was told by the person i spoke to in the live chat to post here. Got a direct link off them to post in this thread. I personally cannot get access to the app. As it is not there on my account. I believe that the program was set up on the previous account
    that the owner of the Xbox set up before me. Therefore i cannot get access myself.
  7. TheHungScott Win User

    Xbox Parental Lock

    That doesn't work. The Child account cannot access ANY games that have been purchased under the Adult account unless the Xbox is set as the 'Home Xbox'. Once is is set as the 'Home Xbox', ANYONE can log on as a guest and play anything at anytime for as long as they want.

    I want to limit the Child access. It sounds like I need to be able to make my Xbox a 'Home Xbox' AND delete the guest option.
  8. David Wirsching Win User

    Can two people Game share eachothers account at the same time?

    Hello Rohan M, My name is David. I am an independent advisor, happy to help you today.

    Yes, it is possible to share a game account on two Xbox consoles at the same time. However, there are some restrictions and considerations to keep in mind.

    Each Xbox account can designate a console as "My Home Xbox." This setting allows all profiles on that console to access the account's games and benefits, even if it is not the account owner who is playing. You can only have one console designated as "My Home Xbox" at a time.

    Access on secondary consoles If you have an Xbox account set up on a console that's not your primary console, you'll be able to access your games and benefits while you're connected to Xbox Live. However, it is important to note that if another user logs into the same account on another console, they will be asked to log in as a guest and will not be able to access the account's games or benefits.

    Also, if your friend has a Game Pass subscription and sets their account as "My Home Xbox" on your console, you'll be able to access Game Pass games while signed in to Xbox Live with your own account. Your friend will also be able to access Game Pass games on their console while they're signed in to Xbox Live with their own account. However, if you both try to play the same Game Pass game at the same time with your respective accounts on different consoles, there may be restrictions and one of you may receive a message that the game cannot start.

    Best regards.
Thema:

Cannot log into Xbox live account or access settings

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