Cannot log into my xbox live account. Hacked

Yes thats whay your automated message says on your so called "online support". In reality in my research there are countless incidents where a person has their account hacked and Microsoft does absolutely nothing about it. Why does such an enormous company not want to help their customers how their customers want to be helped? Get rid of the automated **** and go back to real people. I had this happen when I had an xbox 360 many years ago. I called the support number and in about an hour they got my account back. Your steps are trash and once I find out that the automated **** wont give me my account back I'll never buy this microsoft trash again.

Hello Christopher B,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. There is no way to get assistance on this issue other than telling you to use the form and ideas to protect yourself.

You will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

Hi there is an issue with xbox live
support.xbox.com/.../xbox-live-status keep trying every couple of minutes. Unless you give someone your log in info your account cannot be hacked.

I think, what in Russia it is hard to find rent no hacked consoles

If I log in on a hacked console - my account in xbox live will be blocked?

If my son can't log into his Xbox Live account I know that it's been hacked. where do they get you people from?