Cannot log in to profile, despite password resets verified on other devices; cannot restore ...

I could not log in to my profile on the 360, though I could on my Xbox One, PC, and phone.

I have been through multiple password resets with the same result.

A search for a fix indicated it might be a corrupt profile. I followed the instructions to delete the profile, clear the cache, reboot and download the profile again. However, when I got to the download stage, my password was required - and was again rejected.

Another search suggests that maybe my account is locked for the 360 only and I need to delete my profile from *all* Xbox 360s? I vaguely remember downloading my profile to someone else's console some years back. However, the instructions at http://support.xbox.com/en-AU/xbox-360/xbox-live/error-code-80151012 don't
appear to be reflected in the available menu options any more - I can't find any option for Safety/Remove my profile from all Xbox 360 consoles.

Can you please assist.

:)

 

How to Download, Move or Delete Xbox Live Profiles

You need to download, move or delete your Xbox Live profile in certain circumstances. If you want to play on multiple consoles of your own or of your friends, you will have to download or move your Xbox Live profile from one console to another.

In addition, you might need to download the Xbox Live profile for the following reasons:

• You deleted you Xbox live profile by mistake.
• You need to use your Xbox LIVE gamertag on another console.
• You want to use your existing Zune or Games for Windows account instead of creating a new account.

You can also move your profile to the other consoles using a USB flash drive.


How to download Your Xbox Live Profile

You can easily download your Xbox Live gamertag to a console by following a few easy steps:

• Press the larger X button in the center of your controller which will lead you to the Xbox Guide.
• Select Download Profile to start download. If your do not find this option, sign out of your profile by pressing X.

Enter the user ID of your Microsoft account (Windows Live ID) which is associated with your Xbox Live gamertag and then enter the password. Select the desired storage drive to save the profile.

Note: A Microsoft account is essential for signing in to any Microsoft services like Xbox Live. You have to provide your parent’s Microsoft account information to download the profile if your account is an Xbox Live child account.

You can save your "Microsoft account" password on the console, so that you don't need to provide it to sign into your profile again. The Remember Password option is off by default. It is better to save the password on your own console not to be asked to enter the password again and again at the time of singing into your profile. If you are using a console that is not yours, you may want to leave the Remember Password option off (unchecked).

Now you should be able to sign in with your gamertag on the console.

**If per chance you did opt to check the Remember Password option on someone else's console, your password can be remotely removed off of that console. Check out How to Password Protect your Profile on Xbox Live.**


How to move your profile to another console

You can easily move your profile to another console using a USB flash drive or Xbox Memory unit following these steps:

• First off, plug a USB flash drive or an original Xbox 360 Memory Unit into your console.
• Go to the Settings option to select storage and then select All Devices.
• Select Gamer Profiles and Press Move.
• You need to select the USB Storage Device or Memory Unit

After performing the above successfully, remove the memory unit or USB flash drive and insert it into the console on which you want to move your profile. You are required to enter your Microsoft account password which ensures the security of your account.

After playing on another console, if you want to move it to previous console, remove the USB flash drive or Memory unit and take it back to the original console and repeat the steps above.

**You will be asked for your Microsoft account password when you move your profile to a different console. This is to protect you and your account if the device is ever stolen. If you want to find out more, check out How to Password Protect your Profile on Xbox Live.**


How to delete a gamer profile

You can delete unused profiles following few steps:

• Go to Settings to select system.
• Select Storage
• Go to All Devices and select Gamer Profiles.
• Select the gamertag that you want to delete.
• Press delete.

Note: You can delete the profiles only or you can delete both the profiles and items (the associated saved games and achievements).

 

How to password protect your Xbox LIVE profile

Xbox LIVE password overview

It is possible to download your Xbox LIVE profile to several different consoles. You may need to do this if you have more than one Xbox 360 console, or you want to play games at a friend's house. In such a situation, you may want to password protect your Xbox LIVE account so that no one else can sign in using your profile.

Set the console to remember your password

Once you have downloaded your Xbox LIVE profile to a console, you will be asked if you want the console to remember your password. The Remember Password option is usually off by default. This means that you will be asked for your Microsoft account password every time you sign into Xbox LIVE.

If you don't want to be asked for your Microsoft account password every time you sign into Xbox LIVE, select the Remember Password option.

Change the password protection on your profile

You are required to set the Remember Password option after you download your Xbox LIVE profile. However, you can change the password protection on your Xbox LIVE profile any time.

If you don't need a password to sign in:

Sign into your Xbox LIVE profile. After you have entered your Microsoft account password, select the Remember Password option.

If you choose the Remember Password option, you will not be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

If you need a password to sign in:

You can restrict access to your Xbox LIVE profile on any console using your Microsoft account password.

Steps to follow

1) Sign in using your Xbox LIVE gamertag.

2) Under Settings, select Account and then Account Security

3) Choose the option for Password at Sign In.

4) Select Require Password Here

You will be asked for your Microsoft account password the next time you sign into your Xbox LIVE profile.

How to password protect your Xbox LIVE profile remotely

If you downloaded your Xbox LIVE profile to another console and it is not password protected, or someone has compromised your password, you can change the password from a remote location so that no one else can access your profile.

Change your Microsoft account

1) Sign into accounts.live.com using your Microsoft account.

2) Go to Account Information and, next to Password, click Change.

You can also use your console to change your Microsoft account password.

Note: If the Xbox LIVE profile you downloaded does not require a password to sign in (You selected the Remember Password option), you will not be able to restrict someone from signing into your Xbox profile even if you change your Microsoft account password.

You can remove your Microsoft account password so that other people cannot access your Xbox profile on other consoles. This will ensure that a password is required before signing into your Xbox profile.

Remotely set a profile password from a computer:

1) Sign into your Xbox LIVE account.

2) Under Settings, select Account, and then Account Security

3) Choose the option for Password at Sign In.

4) Select On All Other Consoles.

Once you have done this, a password will be required to sign into your Xbox LIVE profile on all other consoles.

 

[quote user="Hiraethin"]I could not log in to my profile on the 360, though I could on my Xbox One, PC, and phone.[/quote]

Are you by chance protecting your account with Two Step Verification? (Check if you have
enabled two step verification here)

If so, the Xbox 360 console can't (yet) ask you for the verification code.

Instead you need to go to the
page for ccount security, and create a so called "App Password" further down on the page.

Then use THAT APP PASSWORD instead of your normal password on the Xbox 360.

 

Here's how to fix this Issue:

Go to Account.live.com

Sign in your account that you are having problems signing in

Select Security and privacy

See my recent activity

On your activities make sure to 'This was Me'.

 

[quote user="Hiraethin"]

I could not log in to my profile on the 360, though I could on my Xbox One, PC, and phone....

[/quote]

Hey Hiraethin,

Try clearing your system cache. The current information on your console may be interfering with you logging on.

Below are steps to do so:

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage.
3. Highlight but don’t select a storage device, and then press Y on your controller for Device Options.
   

Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.

4. On the Device Options screen, select Clear System Cache.

1. 1. When prompted to confirm storage device maintenance, select Yes.

Note When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

Repeat the above steps about three (3) times to assure the cache has been cleared.

After the system cache has been cleared, try recovering your gamertag.

~WD