Cannot log in Minecraft ps4

I ha e never been asked to log into minecraft as its on the ps4. The remote connect login page doesn't show any gamer tag. Only asks you for your Microsoft login details. Email and password. I've downloaded the xbox app and logged in with the same details
to check and it's the correct account for when I had an xbox. But when using the same details on the remote connect for ps4 minecraft, it's logging me in with a completely different gamer tag and gamer tag picture.

To add to the issue I've logged out of that account on minecraft on the ps4 and tried again using remote connect on the laptop (to see if there's some issue with logging on with my phone) and after entering my email address and password, the ps4 minecraft
says that it will not log in with these details as I've already logged in with the gamer tag I don't recognise. It let's you sign out but it says I can only use that a account.

Are you accessing through the ps browser or a PC?

If it is a binding or entry step made by the PS, it is a platform connection error.

Now, if you are accessing this site through a PC browser, then the error is not really in the PS.

Try using another browser to access this, please.

And if it's through the PC, also perform this process.

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on Run as Administrator option;

Then run the commands below, press Enter at the end of each line ok? :

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

1.On the desktop, simultaneously press Windows + R keys to open Run;

2. In run, type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if prompted) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes of the presented files and click Clean System Files.

5. After cleaning, check the unchecked checkboxes again and click OK>Delete Files.

I'm confused I dont understand how it can be the network/ps4 that is the issue. Minecraft gives me a code to sign in with Microsoft which I put into the website https://aka.ms/remoteconnect and I put in my email and password and then it takes me to the xbox live site and nothing shows up but a grey screen and sometimes a desaturated "let's go" button that doesn't work. To me that suggests there is a problem with the xbox live servers as all other websites work on my phone/computer.

Then again I am not an expert with any of this, thank you for the reply

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Shutup69, I'm sorry you're going through this, friend.

Usually this error is due to a network error.

So the best advice I can give you is to contact Sony support, responsible for your PS platform, so that they can correctly analyze your situation, my friend.

I remain at your disposal if you have any further questions.

I didn't even know you could log into your Microsoft account on a playstation. Is it the same version of minecraft that you played last time you had logged the ps4 in with your minecraft account?