Cannot log in, and this is the only support method they give me?

Discus and support Cannot log in, and this is the only support method they give me? in XBoX on Consoles to solve the problem; I cannot log in. I go through the two step authentication process to verify my account and verify my password and it still will not let me log in. I... Discussion in 'XBoX on Consoles' started by inf1nityplus1, Mar 27, 2018.

  1. inf1nityplus1
    inf1nityplus1 Guest

    Cannot log in, and this is the only support method they give me?


    I cannot log in. I go through the two step authentication process to verify my account and verify my password and it still will not let me log in. I go through the two step authentication process again to change my password and it rejects the password
    that the account manager said was confirmed as correct less than a minute ago. I go through the two step authentication process and change my password and get errors on the next two passwords as well.

    Apparently there is a problem with my account somewhere, and it won't tell me what it is or how to fix it.

    And Microsoft won't even let me contact support like a normal person, I have to post on a forum?

    No wonder they keep ceding market share.

    Is there ANY WAY AT ALL to actually talk to a person who will assist me in getting my account working again, or am I truly stuck talking to people via tweets and forum posts?

    :)
     
    inf1nityplus1, Mar 27, 2018
    #1
  2. ngocphi
    ngocphi Guest
    I want full refound! Paypal just ate money for gold membership i do not use!

    you cannot click NO to renew you must call support to turn off autorenewal

    when signing up for any dashboard promotion or membership it is a subscription

    you have to call support and as smwutches has said you cannot remove an paymenh method while on an active membership

    the only way to remove a membership is to replace the payment method which looks from your log to be paypal which allows you to have a membership therefore is a payment method
     
    ngocphi, Mar 27, 2018
    #2
  3. KindGryphon
    KindGryphon Guest
    For Administrator Billing Issue

    We in the community support forums are only just gamers like you. We have no access to your billing info. Thats why for problems like these we cannot help and youd need to contact official support using the methods given above
     
    KindGryphon, Mar 27, 2018
    #3
  4. ngocphi Win User

    I want full refound! Paypal just ate money for gold membership i do not use!

    you cannot click NO to renew you must call support to turn off autorenewal

    when signing up for any dashboard promotion or membership it is a subscription

    you have to call support and as smwutches has said you cannot remove an paymenh method while on an active membership

    the only way to remove a membership is to replace the payment method which looks from your log to be paypal which allows you to have a membership therefore is a payment method
  5. billyslickwilly Win User

    Need to change my Windows Live ID, but can't...

    The only method they are giving me is to use a code, but this code is sent to my old email which i have completely forgotten and haven't logged on to in about 8 years. This is really frustrating me...
  6. onyxishere Win User

    Need help with my Microsoft account

    Sorry to hear it. If you cannot log in to commerce.microsoft.com then please give phone support a call as only they can assist with billing or account specific issues.

    If you live in North America dial 1-800-469-9269
  7. Alexander Hunter1 Win User

    Locked Account

    Also, it won’t let me recover the account via SMS, says this number cannot be reached. When I have checked the message receiving settings. And when it gave me a message saying this service is unavailable. Try another method. It wouldn’t give me any other method.

    Tried ringing the support line and got locked out because it chose the password line of ai chat and redirects me to the website.

    Ridiculous.
  8. ngocphi Win User

    Auto Renewal Problem ( HELP )

    the only way to remove a creditcard is to switch payment methods or call xbox support to turn off autorenewal

    then when the account is silver

    anyways as we cannot see your billing details and MS is not giving out your info thats not a violation of your privacy

    you need to call support for a PRIVATE conversation about your billing details
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Cannot log in, and this is the only support method they give me?

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