Cannot load game RiME. Get a message saying owner needs to sign in.

Discus and support Cannot load game RiME. Get a message saying owner needs to sign in. in XBoX Games and Apps to solve the problem; Hello, I get this message when I try to play RiME on my Xbox: For this, the owner needs to sign in if this is a trial game or app that expired, buy... Discussion in 'XBoX Games and Apps' started by RobinColeman1, Nov 18, 2020.

  1. Cannot load game RiME. Get a message saying owner needs to sign in.


    Hello,

    I get this message when I try to play RiME on my Xbox:

    For this, the owner needs to sign in

    if this is a trial game or app that expired, buy it from the Microsoft store.

    it returns an error code of (0x82d40007).

    I am signed in and can get into other games just fine. I think RiME was on Game Pass when I first downloaded it. Now it's not listed as a Game Pass game. But when I view game in the Store, it's says I can launch game. But then I get same error message.
    If a game I downloaded from Game Pass is no longer a Game Pass game, can I still play it ?

    Thanks.

    Robin

    :)
     
    RobinColeman1, Nov 18, 2020
    #1
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    How do I stop sharing with my brother

    That means it is already fixed.
    now my brother has a error message when he tries to play a game saying “To play this, the owner needs to sign in Alternatively, guests can play if the owner makes this their home Xbox. Pls help
  5. XBF Aicha T Win User

    Owned game won’t load saying the owner needs to sign in. I am the owner

    Hello @CallieThayne,I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out!

    According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

    The following troubleshooting step will help you clear out your MAC address:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    If the issue still persists after going through the troubleshooting steps mentioned, I highly recommend following these steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please try to check you games in the order games history in this following website : Microsoft account | Home

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  6. XBF Zineb F Win User

    Madden says the owner needs to sign in

    Hello there @ValRichard, I hope everything is going well!
    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

    Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards
    Stay safe, and happy gaming!
Thema:

Cannot load game RiME. Get a message saying owner needs to sign in.

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