Cannot install JWE2 Update

Thank you for your response.

Since you have already exhausted all the troubleshooting steps, this may indeed be an issue from the game server itself.

To have this fixed, you will need to submit a ticket to the game developer Frontier Support to give them awareness of the update issue as well as have them fixed it on their game server database.

You will receive an update from the game developer possibly within 24 hours.

No worries, let me provide you the direct link to their support: https://customersupport.frontier.co.uk/hc/en-us...

Thank you for your time and have a great day!

Take care Andrea!

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you. I just want to clarify which platform are you playing/updating your game Jurassic World Evolution 2, is it on Windows PC or Xbox console?

Thank you very much for the help.

All these steps were executed with no changes. It is a connectivity issue with the server that holds that game. I was able to download other games and update other games and had no issues. My firewall is setup to allow traffic at the endpoint and on the router.

Worked perfectly fine the night before but seems to be 100% related to the download of the new update that does not get executed. As for the update... My of if fully updated.

Hi Andrea!

Thank you for your response. In order to fix your Jurassic World Evolution 2 game on your Windows 11 PC, you will need to perform several troubleshooting steps.

For our first step (you might have tried this already.)

1.) Restart your device.

2.) Please make sure your windows and your device drivers are up to date.

a. Press the Start button on the taskbar, type settings, and then select Settings.

b. On Windows 10, select Update & Security. On Windows 11, select Windows Update.

c. On the Windows Update page, select Check for updates to see if any updates are available for your device.

d. Once the updates have downloaded, select Install now to start the installation.

e. Following installation, we recommend that you restart your device so that the latest updates can take effect.

Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Here's the reference link: https://support.xbox.com/en-US/help/games-apps/...

Please let me know if it works.