Cannot install games or play installed games.

Discus and support Cannot install games or play installed games. in XBoX on Windows to solve the problem; I have been subscribed to the Microsoft Game Pass for PC for about 8 months and, over that period, have experienced no issues. Tonight, when attempting... Discussion in 'XBoX on Windows' started by Hey Bunko, Aug 26, 2020.

  1. Hey Bunko
    Hey Bunko Guest

    Cannot install games or play installed games.


    I have been subscribed to the Microsoft Game Pass for PC for about 8 months and, over that period, have experienced no issues. Tonight, when attempting to play Sea of Thieves I have run into some massive issues and, after investigating, have found that this
    is affecting ALL Xbox games.

    The OS is as follows

    Windows 10 Enterprise

    Version 1903 (OS Build 18362.1016)

    Windows updates complete as of today.

    Here is the order of events.

    1) When attempting to run Sea of Thieves the splash screen appeared and then immediately disappeared. The game would not run. I tried again, got the same result and restarted my PC.

    2) I followed some advice on the forums that suggested that a WSReset might be in order. I ran this but there was no improvement.

    3) I followed further advice to change my default region to US. No improvement.

    4) I followed another suggestion to install any other Microsoft app from the store. I installed Netflix with no issue and could run the app.

    5) The next suggestion was to reset the cache for Sea of Thieves. I did this and could still not run the app.

    6) I attempted to reinstall Sea of Thieves. I immediately got an error as follows

    Something Unexpected Happened

    Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help.

    Code: 0xC03F6603

    6a) There is a link on the error bubble which says "Find help on this". This takes you to https://support.xbox.com/games/game-setup/troubleshoot-games-windows-10 which
    provides the message;

    Hey, what happened to this page?

    It may have a new location or may not be available any more. Try this:

    6b) I then received a popup which asked me if I was happy with my installation but clicking on this says "This survey could not be found".

    7) I uninstalled the Xbox app and reinstalled it. I noticed immediately that the install was still in error state. I attempted to reinstall the game but got the same error.

    8) I reset the cache on every Xbox app. I then uninstalled them, ran a WS reset, restarted and reinstalled. The install was not in error state but immediately errored when I tried to install.

    9) On a hunch I tried some of my other Xbox apps and received an error message stating that there was a file system error. This happens across ALL games. What I did notice is that the error message is trying to run the app from C:\Program Files but all of
    my games are installed on the D drive.

    10) I went into Settings > All Settings > System > Storage > Change where new content is saved. I noticed that applications were set to install to the C drive. I changed this back to D. I know I have not changed this myself so can only assume a Windows update
    may have affected this.

    11) I went back into Xbox Beta and checked settings. I made sure that it was attempting to install to the D drive.

    Right now, I'm at a loss. I have tried everything I can think of. There are no error messages relating to this in the EventViewer. There's one error talking about an expired certificate and a small issue with the Volume Shadow Copy Service which is not related.

    I've run out of things to uninstall and reinstall and the only other option is to do a full Windows 10 reinstall and, I have to be honest, I don't enjoy the games enough to commit to that since I've got plenty of other games on Steam which I still have to
    play.

    Any ideas before I just jack all of this Xbox Games Pass for PC in?

    Many thanks!

    :)
     
    Hey Bunko, Aug 26, 2020
    #1
  2. onyxishere Win User

    why why why

    Some games will allow you to play them while they are installing but the install would need to reach 50% minimum.

    If you are trying to play other games while the install is taking place but cannot then try doing a power cycle. Please be aware though that if you only have disc based games you cannot play while other discs are installing. This will only work for digital
    content.
  3. Smwutches Win User

    Red Dead Revolver on Xbox 360

    Insert the disc you want to install, then on the Home screen instead of pressing A to play, press X to install. Original Xbox games cannot be installed and you do need the disc in the drive in order to play the games once you have them installed.
  4. StuartATrueRed Win User

    Minecraft Does not work on my xbox30 but It does in another one

    Minecraft cannot be installed from disc (it's an arcade game, and they cannot be installed from disc). Give the disc a clean with a soft lint free cloth and try seeing if you can play the game on the console. Hopefully that will help.
  5. StuartATrueRed Win User

    Not seeing downloaded game

    try looking for it in your games and apps, either in the installed games section or the ready to install. Make sure you are also logged in with the same account that was used to redeem the code.

    If you still cannot find it, then search for it in the store, if it says install, then select it to install. If it says play, then select it to play.
  6. GuardedRose6467 Win User

    taptiles failed me

    Downloaded and installed and cannot play the games! This sucks! Please help!
Thema:

Cannot install games or play installed games.

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