Cannot instal game because it is "restricted" (I think Age restriction) but i have not set...

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're going through this problem.

If you are on Xbox or PC do the same procedure.

Log out your account from the Xbox app and also from the Microsoft store if you are on your pc. If you are on Xbox, proceed with the procedure to remove the account from Xbox, to do so, follow the instructions below.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

*After that restart the console, but don't add your account to the system yet.

After doing the procedure to remove the account from the console, or log out the account from the Xbox application on the pc and also from the Microsoft store, edit your birth date via the link:

https://account.microsoft.com/profile/

Even if it's already correct, edit the birth date for anyone other than yours, after that save the new birth date. Now change back to your original birth date.

Now it's time to add your account back to your Xbox or log it into your Xbox app as well as the Microsoft store.

*Thank you in advance for contacting us, it's always a pleasure to help the Xbox community.

While you can change the preferences in family settings to control a childs privacy and such, some games or their publishers have their own restrictions based on the account age. That age is deterined by the age of the Xbox account. Your family preferences will not overide restrictions set by the game publishers or the service providers (Xbox). For example, I think it is EA that restricts some online content to 13yrs and older. That cannot be changed via family preferences.

hi, I’ve set my sons account as a child account at age 8 and when I go on the GamePass and select a game that’s age 18 it let me install it when it shouldn’t because the age restriction is set as eight

Apparently it is the age restriction and well I cannot get accepted to the preview program because of it.

Once you create an account the age cannot be changed. EA has age restrictions set on their games. For games like FIFA, you have to be 13 in order to use online.