Cannot get to sign-in screen on Amazon Instant Video

Discus and support Cannot get to sign-in screen on Amazon Instant Video in XBoX Games and Apps to solve the problem; I can't get the Amazon Instant Video app to work after hours in chat sessions and on the phone with Xbox support and Amazon support. When I click "Play... Discussion in 'XBoX Games and Apps' started by MidnightGoddess, Jan 10, 2016.

  1. MidnightGoddess
    MidnightGoddess Guest

    Cannot get to sign-in screen on Amazon Instant Video


    I can't get the Amazon Instant Video app to work after hours in chat sessions and on the phone with Xbox support and Amazon support. When I click "Play now" I get to the first screen with a photo of a smiling couple and the invitation to "Sign in and start
    watching" but then the app locks up and won't let me select any option. We've tried uninstalling/reinstalling the app, clearing the cache, deleting and reinstalling the gamer profile and even restoring the console to factory defaults. Has anyone faced this
    problem and solved it?

    :)
     
    MidnightGoddess, Jan 10, 2016
    #1
  2. geoffski100
    geoffski100 Guest
    Amazon Instant Video: Multiple Xbox Live accounts, multiple Amazon accounts

    I figured out how to do this without rebooting after seeing
    this page    .

    1.) Boot up Xbox One

    2.) Sign into my Xbox Live Gold account

    3.) Start up Amazon Instant Video

    4.) Watch video X purchased with my Amazon account

    5.) Go to Xbox home screen

    6.) Sign out of my Xbox Live Gold profile

    7.) Sign into my wife's Xbox Live Gold profile

    8.) Select Amazon Instant Video tile on home screen

    9.) Press "Menu"

    10.) Select "Quit"

    11.) Start up Amazon Instant Video

    12.) Watch video Y purchased with my wife's Amazon account

    I still think using the "Switch User" functionality in the application should load the new user's Amazon account from their profile. I don't see much purpose of having the Switch User function if it doesn't.
     
    geoffski100, Jan 10, 2016
    #2
  3. Bazajaytee
    Bazajaytee Guest
    Amazon Instant Video

    Anyone got Amazon Instant Video to work yet? I can get in the app and sign in but trying to play any videos just says "Something went wrong, try again or pick another video. MP1032" Works fine on my 360 and smart TV so Amazon is definitely up and running.
     
    Bazajaytee, Jan 10, 2016
    #3
  4. MidnightGoddess
    MidnightGoddess Guest

    Cannot get to sign-in screen on Amazon Instant Video

    So, anybody have any suggestions? I could really use some help Cannot get to sign-in screen on Amazon Instant Video :( Reformatting the hard drive didn't do anything either.
     
    MidnightGoddess, Jan 19, 2016
    #4
  5. MidnightGoddess Win User

    Cannot get to sign-in screen on Amazon Instant Video

    So, anybody have any suggestions? I could really use some help :( Reformatting the hard drive didn't do anything either.
  6. geoffski100 Win User

    Amazon Instant Video: Multiple Xbox Live accounts, multiple Amazon accounts

    I figured out how to do this without rebooting after seeing
    this page    .

    1.) Boot up Xbox One

    2.) Sign into my Xbox Live Gold account

    3.) Start up Amazon Instant Video

    4.) Watch video X purchased with my Amazon account

    5.) Go to Xbox home screen

    6.) Sign out of my Xbox Live Gold profile

    7.) Sign into my wife's Xbox Live Gold profile

    8.) Select Amazon Instant Video tile on home screen

    9.) Press "Menu"

    10.) Select "Quit"

    11.) Start up Amazon Instant Video

    12.) Watch video Y purchased with my wife's Amazon account

    I still think using the "Switch User" functionality in the application should load the new user's Amazon account from their profile. I don't see much purpose of having the Switch User function if it doesn't.
  7. PhilipTrick Win User

    Netflix Hulu not starting

    Same issue, cannot access Netflix, Hulu, or Amazon Instant Video. My guess is that it's related to the current core services problem that is making signing in a problem.

    Why do we have to be signed into Microsoft to connect to services outside of Microsoft anyways?
  8. XBF Diego M Win User

    amazon app

    Hey GAUV,

    I'll post the link again this way:
    https://support.xbox.com/en-US/xbox-360/apps/amazon-instant-video-setup

    "To watch Amazon Instant Video content on your console, you need:

    • To be signed into an Xbox Live
    • At least 75 megabytes (MB) of available storage space"

    "Install the Amazon Instant Video app

    1. From Xbox Home, go to Apps, and then select Browse Apps.
    2. Browse or search for Amazon.
    3. Select Amazon to download the app. Once downloaded, the Amazon Instant Video app automatically starts.
    To start Amazon Instant Video later, go to Video, My Video Apps, and then select
    Amazon."

    If you still can't see the app then I would recommend to
    clear the console system cache.
  9. webdevkit Win User

    Prime Video

    It appears that Amazon does have an app for the Xbox 360 according to the FAQs regarding this question.

    https://support.xbox.com/en-US/xbox-360/apps/amazon-instant-video-setup

    Install the Amazon Instant Video app

    1. From Xbox Home, go to Apps, and then select Browse Apps.
    2. Browse or search for Amazon.
    3. Select Amazon to download the app. Once downloaded, the Amazon Instant Video app automatically starts.
    To start Amazon Instant Video later, go to Video, My Video Apps, and then select Amazon.
Thema:

Cannot get to sign-in screen on Amazon Instant Video

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