Cannot get support

Hi I'm sorry to hear your issue - I'm having exactly the same problem and can find no way to contact Microsoft to discuss who has set up the payment or who it is for (other than the fact it is 10.99 a month for an xbox subscription).

I don't have an xbox and can't understand how this has been set up. I want to know who has committed fraud on my account and which username the xbox user who is charging my account is using, but I can't get to speak to a person, and the support page just sends you round in circles. Whoever it is has given my email address, and Microsoft email me to tell me they are charging me, but I don't have the ability to respond as when I log in to Microsoft with the same email address there are no subscriptions showing on my account.

Are there no humans at Microsoft who can help me resolve this?

Why should I have to spend hours of my time sorting this, when a simple phone call to Microsoft could resolve it quickly and allow me to press charges against anyone who is fraudulently using my bank details and my personal email address it seems.

Do Microsoft allow more than one account from the same email address I wonder, with different passwords? This might explain why I can't see the subscriptions going out of my Microsoft account - maybe someone else has an account with my email address? I have no idea how this works, but all I know is Microsoft email me at my personal email address to tell me they are going to take £10.99 every month from my bank.

Long rambling post I know but I really need some help with this.

Thank you.

Hello,

To start, the forums platform is not a way that we can set up a call with you. To be clear you are saying that you are getting charged 10.99 per month for a subscription for a Microsoft account that does not have one. And to further clarify, this is a situation where someone is using your Bank details to pay for a subscription for an account you do not own?

Normally, the direction would be to go to xbox.com/refund, however if the purchases are being made for an account you do not own, then it is best to contact your bank because you may be a victim of fraud.

Thank you,

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Pvr35, on the contact us page you should choose the option: Try our virtual agent, so you can have the service via chat.

After going through the virtual service will be attended by someone who can help you.

Well, as I understand it when you have charges for a subscription but where is no recorded subscription on your owned accounts it points to you card being used fraudulently which means that an account you do not own has stolen your information and you are not getting the benefits of something. Getting charged for a trail that ended is much different than getting charged for a subscription that is not on your account.

So, you are correct, if it was a subscription you had on our account, then yes customer service could handle this istuation.

Thats why my recommendation was to go to xbox.com/refund where if you choose subscriptions, you would see this page:





And on the same page it is advised:





Sorry if my guidance was not what you were looking for but I assumed form the answers you gave you did not have access to your subscriptions.

That is my mistake personally.

Glad you got the help you needed though.

Hope you have a good day,

If you wish to contact Xbox Support the only mode of connecting and contacting support is through this site: Contact us | Xbox Support.

I still recommend doing the refund request. If this is an unauthorized purchase, there is an option to submit it as such.