Cannot find/install games from Xbox App PC

MartijnBos2 · Feb 7, 2022

Hi there!

I have purchased and installed Gears 5 a while back. I am trying to install it again today. When I find the game in the Microsoft Store, it tells me to "install from Xbox App". When I go to the Xbox App, it doesn't find the game, or any game at all. I just get a sad smiley face and "looks like you are stranded". I had the same issue with Halo Infinite a while back, which I solved by just switching to Steam, which does work. Gears 5 isn't a free download though....

I have already logged in/out, repaired the app, reset the app, reinstalled the app, but the issue persists.

It seems that the app can't connect to the store in some way. The gamepass page does show games.

Any help would be much appreciated. I've paid for multiple games through Microsoft and I can't play any of them now.

:)

MartijnBos2

Dear Georges,

First off, thanks for helping me.

I am running the latest version of Windows 11. I have just installed the Companion app, but the issue persists: Xbox Accessories works, except for the store side. Any search results in "you are stranded here". Same happens when I click on "store". Microsoft Store and companion app have no issues.

Anything else I can try?

EDIT:

Oh this is interesting. I tried clicking on the store when connected through a VPN (location: Florida) and now it works. After starting the download I can disconnect the VPN and resume my download. Perhaps this information is helpful for solving the issue.

Oh and I accidentally rated your previous reply 1 star. I am sorry, I was intending to rate it 5......

Ricardo Lechuga

Hi MartijnBos2! My name is Ricardo an independent advisor ready to help you with this situation!

Please, confirm that the region your PC is set belongs to a Xbox game pass region, as usually this situation it's due to not being correctly set.

https://www.xbox.com/en-US/regions

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello MartijnBos, have you checked if you have the latest version of Windows installed, at 21H2, because recently came out the latest update to Windows 10.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

If you haven't updated yet, click the link below, update and then make all subsequent security updates.

How To Update To Windows 10 21H2, November 2021 Update

https://bt4p.com/how-to-update-to-windows-10-21...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

In addition Microsoft has released important updates for Win 10 and 11, they come as optional installations and must be installed, also make sure you have the Companion App installed on the PC, it works along with the Xbox App.

JosefLBohorquez

May I know if you tried installing the Xbox app from here and not Microsoft Store?

https://www.xbox.com/en-US/apps/xbox-app-for-pc

And, when you say "I can install games now, but I still cannot see any of the games"

This is via Xbox app? Or are you installing the games from the Microsoft Store?

saire_ego

Hi JeffMartin,

I'd had the same issue.
The problem at me was how I'd, or more from where I'd, installed the game.

Did install the game from the Microsoft App store.

After I played the game on XBOX one and wanted to continue on PC there was no saved games.

Couldn't find a proper solution so I'd deinstalled the game on PC and installed it from

the XBOX app.

Now the save game is available.

Cannot find/install games from Xbox App PC