cannot find game

Hi! Have you redeemed the code? You can do so on your console or via your web browser following this link: https://redeem.microsoft.com/enter (make sure you are signed in with your original account)

Hi Chrystalrose, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the order from there stated as "completed"?

Once confirmed, kindly sign out your account on Microsoft Store App and then restart your PC before signing back in. Then check your library.

Are you using the same account that originally bought the digital version of FH2? If not you won't be able to download it for free. You can check purchase history here: https://account.microsoft.com/billing/orders
and then select All Available from the dropdown menu.

Hi, I checked again and it is still the same problem lol. My purchase is not showing up on orders either pending, digital or physical. The payment has posted to my credit card and I have the game launcher and can launch the game but I cannot find it anywhere under downloads or files on my computer. It is a mystery, so I have asked for a refund. Thank you for responding

Thank you so much for the update, chrystalrose and you're very welcome.