cannot enter redemption codes

Discus and support cannot enter redemption codes in XBoX Games and Apps to solve the problem; I cannot enter redemption codes on my Xbox One, I get the first section ok but then it locks the cursor into words above the keyboard, I had the same... Discussion in 'XBoX Games and Apps' started by Leadaccelerator, Jan 29, 2019.

  1. Leadaccelerator
    Leadaccelerator Guest

    cannot enter redemption codes


    I cannot enter redemption codes on my Xbox One, I get the first section ok but then it locks the cursor into words above the keyboard, I had the same problem when entering my name during setup.

    :)
     
    Leadaccelerator, Jan 29, 2019
    #1
  2. DerVaddi Win User

    cannot enter redemption codes

    you can redeem the code online at:

    https://redeem.microsoft.com/

    did you happen to plug in a keyboard or mouse? did you try a power reset once?

    https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

    or are you in the insider program and this is a bug in the program?
    Thanks, the online option worked.

    No keyboard or mouse, no power reset.

    It is the insider program, it must be a bug.

    great that it worked online. you can report the bug if you are in the insider program. just open the insider app on the console and create a new bug report
  3. Leadaccelerator Win User

    cannot enter redemption codes

    you can redeem the code online at:

    https://redeem.microsoft.com/

    did you happen to plug in a keyboard or mouse? did you try a power reset once?

    https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

    or are you in the insider program and this is a bug in the program?
    Thanks, the online option worked.

    No keyboard or mouse, no power reset.

    It is the insider program, it must be a bug.

    great that it worked online. you can report the bug if you are in the insider program. just open the insider app on the console and create a new bug report

    Thanks, I will do that.
  4. Leadaccelerator Win User

    cannot enter redemption codes

    Are you entering a hyphon after the first part of the code on your Xbox One?
    The hyphen is entered automatically.
  5. Leadaccelerator Win User

    cannot enter redemption codes

    Are there any other keyboard inputs that don't work for you?

    To get around the code redemption, you could input the code with the Windows 10 App or the phone app if you have them.
    I haven't tried any other keyboard inputs.

    I don't have Windows 10 I use Linux, I don't have a smart phone.
  6. Leadaccelerator Win User

    cannot enter redemption codes

Thema:

cannot enter redemption codes

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