Cannot Download Profile

Nova Gold · Apr 20, 2014

yup I hope we get a full refund on games we've downloaded or get some sort of compensation .... a few days free gold wont cut it ... I pay monthly and a few days of free gold is useless too me.

would be great if we had a xbox one delivered to our doors for free since i've been loyal to MS and xbox .... I've been a gold member for 7 years , £504 worth of registration costs , plus £3000+ worth of games and dlc spent ... we deserve better.

IIEvolution85II · Apr 20, 2014

The thing with this is MS don't know exactly what the problem is and hopefully it is resolved soon but it is kind of strange with the error thats is being thrown up when recovering Gamertags to xbox 360.

All i want to do is play fifa world cup but cannot do that without recovering my tag as dont want to create a new tag just for this game as want to get the achievements on my main tag for this game.

Hope this is resolved soon

Snipe Everyday · May 10, 2015

It still isn't resolved... Anyone got a solution? Because I haven't been able to play xbox on my
[Mod Removed] profile for a month now and it's [Mod Removed] me off...

WPAK · Oct 31, 2018

@Snipe Everyday,

please be aware that this thread is over 1 year old. To get the best personal community support it's best to create a new thread regarding your issue via the Add new post option on the right here:

forums.xbox.com/.../12.aspx

Also please include what actually is happening, for example does it show an error code or what happens when trying.

jaoncs

Cannot re load my profile to Xbox live

Mr Pigsington

I am connected via ethernet cable. This is a brand new hard drive that I'm trying to download my profile to.

Mr Pigsington

No luck

Additionally, been seeing 8b010008 pretty much every time I press the xbox button now.

Mister Fitzer

Hey Pingston, really sorry to hear about the profile issue! To be sure, are you receiving an error code at all? If so, what is it? If the download is simply 'hanging' or freezing without an error code, would you be able to connect directly to your console
directly to your modem with an Ethernet cable, to see if that allows the download to complete?

taidara

Greetings BIRD!

With the Xbox turned off, could you start by
safely remove the hard drive and add it back.

Go through the instruction steps up front and in given order and let us know how that goes and we'll go from there.

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download
your profile instead of your Microsoft account password. Here's how!

*This is used for when you have the two-step verification turned on/enabled.

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With your security proofs being updated, let's focus on the next steps and in given order: Delete Profile Only
(make sure it is completely removed) from the Xbox storage device, clear system cache (three times in a row) and finally,recover your profile from LIVE.

How to delete Xbox LIVE profile safely

Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

Go to Settings, and then select System.
Select Storage.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)

Press the Guide button on your controller, go to Settings, and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

Press the Xbox Guide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.

Please let us know how that goes and we'll work from there.

Cannot Download Profile