Cannot download Madden 19: Repair and Retry Error

Discus and support Cannot download Madden 19: Repair and Retry Error in XBoX Games and Apps to solve the problem; Product: EA Access Platform:Microsoft XBOX One What area of the service are you experiencing an issue with? Game Installation How often does the bug... Discussion in 'XBoX Games and Apps' started by balaamsafe, Jan 29, 2019.

  1. balaamsafe
    balaamsafe Guest

    Cannot download Madden 19: Repair and Retry Error


    Product: EA Access

    Platform:Microsoft XBOX One

    What area of the service are you experiencing an issue with? Game
    Installation

    How often does the bug occur? Every time (100%)

    Summarize your bug I'm trying to install the
    game trial for Madden NFL 19 but cannot. When I click Download in the EA Access Hub app for Xbox One I receive an error message that reads: "Download Error, Repair and Retry" When I navigate to Madden NFL 19 in the Microsoft Store both on my Xbox One and in
    my browser, I see a Buy button where I should see a "Try for free with your EA Access membership" message, as I do for other Game Trial games like Unravel Two.

    I've already reported this to EA but was redirected here. My original EA defect report here: https://answers.ea.com/t5/EA-Access-Bug-Reports-Feedback/Cannot-download-Madden-19-Repair-and-Retry-Error/m-p/7346240#M284

    :)
     
    balaamsafe, Jan 29, 2019
    #1
  2. XBF Nestor S Win User

    Cannot download Madden 19: Repair and Retry Error

    Hey there dale thanks for bringing this to our attention.

    We suggest if it hasn't already been done to
    Start a New Thread
    so we can better assist with any and all issues or inquiries with the latest information available since policies, promotions and troubleshooting steps tend to change and this thread has been inactive
    for about a full month. We will be locking this thread in order to minimize the spam and necro posts.
  3. DapperCrane Win User

    Cannot download Madden 19: Repair and Retry Error

    I had experienced this as well hope it's a prompt repair.
  4. balaamsafe Win User

    Cannot download Madden 19: Repair and Retry Error

    I previously discussed this issue with an agent, my service request number is
    [Mod Removed-Personal Service Request #]. They were unable to unblock me, and cited ongoing known issues with purchases on the store but did not go into more detail.
  5. XBF Diego M Win User

    Cannot download Madden 19: Repair and Retry Error

    Hi there!

    Thank you for bringing this issue to our attention. We have confirmed that installing Madden NFL 19 digitally though the Microsoft Store is currently experiencing a technical issue that has been acknowledged and is currently being worked on.

    We have been told to direct customer's experiencing this issue to contact Xbox customer support and formally report this problem since customer support should be taking cases for this and would follow up with you via email or callback until the issue gets
    resolved internally.

    Follow these steps in the support portal to lead you to the option to request a callback from support:

    1. Contact us here
    2. Select Xbox One
    3. Select See other options.
    4. Select Payment & Billing
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    I hope this helps!
  6. dalesayce Win User

    Cannot download Madden 19: Repair and Retry Error

    I'm getting the same on anthem and don't understand wh
Thema:

Cannot download Madden 19: Repair and Retry Error

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