Cannot download game with code, says I already own the game

OceanDubs · Apr 20, 2021

I recently bought gears of war 2 and 3 on microsoft store on my xbox series x, howevere i requested a refund on those games because i found out that i already have codes to download those games, so i deleted the games and tried to redownload the games using the codes. The problem is that when i punch in the codes, it says i already own the game, give the code to a friend. But when i go on the microsoft store, theres a price listing meaning i have to buy the game again and it doesnt i alrrady own the game so i can download it. I think the problem is that the store recognize that my account previously bought the game so it thinks i still own it, i dont know what to do, its so fustrating, i dont want to pay for it because i already have the game codes. What am i to do?

:)

XBF Mohammed C

Hello OceanDubs, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

ERFaiz

same here ..

I have bought minecraft v1.2.11 windows pc edition but cannot unlock it on another home device I own . After downloading, installing it when I try to unlock full game it give the above error code and says "Looks like you already own this" "Go to my games
or my library on your home device to download it. "PUR-UserAlreadyOwnsContent"

Aeternitas26

I can download and ply it, but I cannot buy it... Says, I already own it, which I don't...

magicweedbus

any fix for this on pc? theirs already a thread thats over a year old with still no admin anser, paying for no content, i sign in then it just says to buy it, when i go to the buy page i already have it. turns into a constant buy it then you already own it loop, cannot download any games.

Allebas

Hi Fireman1033,

Did you buy the Taken King dlc for Xbox One or Xbox 360?

Cannot download game with code, says I already own the game