Cannot download digital game

Nabsohbabyyeah · Mar 5, 2019

Hi all

I would really appreciate any input from you guys about a technical problem I've been having for over a year now.

I had an Xbox 360 in the UK but am now in Indonesia where I bought my Xbox One. For some reason, I struggle to purchase/download certain games, particularly 360 backwards compatible games. I have tried to buy Hitman Blood Money and Deus Ex HR many many times
with no luck.

My issue now is that (in trying different solutions) I bought a copy of Deux Ex HR via Amazon UK with a digital code. I've entered the code on the Xbox store around 20 times now and the response is always the same:

'Change your language region in settings

You can't acquire this item in the language you have currently selected.'

(There is no error code.)

I have tried the following solutions several times in order to fix this myself:

Basic troubleshooting things e.g. checking my connection, restarting the modem

Changing my language and location via Xbox One settings

Downloading/registering the game via Xbox website, if possible e.g. entering the code

Changing my location to Singapore (closest location) via the migration tool.

Really starting to wish I just got a gaming PC! I've spent in the region of 10-15 hours just trying to fix this single issue.

I've been trying to contact Microsoft via their chat system recently but no luck even getting through. Please help if you can.

I'm really isolated over here, as I can't call Microsoft, and can't visit a store etc.

Thanks.

:)

A for Amnesty

No, that cannot be done. If you download a game via Games on Demand, the game is a digital download. You cannot transfer the game onto a disc.

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Happy Gaming.

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble redeeming a code from your Xbox One. In this instance it is pretty important what region the code itself is from. If the code is from a different region
it may not be able to be redeemed while not in the region the code is from. Hope this helps.

denis97g

Hi, this might happen if the game is region locked. there's nothing much you can do. you should ask for a refund.

XBF Chris J

Hello there,

Thank you for keeping us updated. Im in agreement with Denis here, I think the code you got does not match the region you are currently set on. I don't recommend changing account region, since all digital purchases are locked to the region you acquired them
in. You may want to consider contacting a live agent, so that they can investigate your code for you.

Contact us here, and follow the steps until you reach "Show contact
options". If chatting with support is not an option, try a different route.

Hope this helps!

Nabsohbabyyeah

Hi, this might happen if the game is region locked. there's nothing much you can do. you should ask for a refund.

Thanks for the reply Denis. I can't get a refund as Amazon don't give them for digital downloads.

How can we be sure that it's region locked? I'm aware of that happening with Gears of War 3 but I managed to get around it with the Gamepass as a temporary solution.

Cannot download digital game