Cannot detect microphone for these people

#Maddy1980 · Sep 12, 2019

Hi having a ‘mare at present. My child’s xbox one suddenly decided to say ‘cannot detect microphone for these people’ and the mute icon is in the corner. It is a turtle beach headset that worked fine till it didn’t. The settings seem ok, communications
aren’t locked down. I checked via my account as parent and nothing stands out re parental controls. Controller firmware is up to date. It recently stopped turning on so was sent to Microsoft for that reason and i also mentioned the mic problem thinking an
update would be performed and order would be restored. Not so. Does anyone know why this is happening and how I might resolve it. Is it possible that the firmware upgrade has rendered the headset incompatible meaning i should go buy a genuine xbox headset?
Thanks in advance.

:)

AquarrzSudnnym

These links below explain how to resolve your issue and if it re-occurs, as it has for me recently, rerun the steps to update your controller firmware again even if it reports it's not required.

Try Setting up a headset adapter which bypasses the
3.5mm socket which may have gone faulty. Also you may need to Update your controller firmware.
A new update was released recently.

#Maddy1980

Many thanks i will try these.

XBF Brad A

Hello Maddy,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

#Maddy1980

Yes we have 2 controllers and same issue on both. Hard reset already tried, forgot to mention that. Will look into an adapter thanks.

#Maddy1980

Thanks i will try everything!

Cannot detect microphone for these people