Cannot deposit my rewards currency, was told to make this post.

IceFraud · Apr 5, 2017

#: 1381116321 that is the reference number I was told to provide. The bar for my rewards is full, says I have 6000 out of 5000 possible rewards credits, and provides no deposit date and has no early deposit button. This has been going on for a while so
I am concerned I may have earned over the 6000 credits and not received any rewards. I talked to a support technician and he told me to post on this forum.

:)

XBLRewards8 · Apr 5, 2017

NOT RECEIVING MY REWARDS POINTS!!

Hello regordete53,

We responded to your post at (Beacuse they didn't deposit my 3850 credits rewards). We cannot deposit in Rewards Credits. We deposit in your currency
type, which is MXN.

XBLRewards8 · Apr 5, 2017

No deposits to account

Hello FourNinjaToads,

Our Rewards program is only able to deposit currency into a valid Microsoft payment account. Since you do not have an available Microsoft Account available for use as a payment method, our deposit cannot complete (we cannot deposit into Credit Cards). In
order to receive your Rewards Credits as currency, you will have to create a Microsoft payable account for us to deposit into.

Smwutches · Apr 5, 2017

The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you get to 5,000, they are automatically scheduled
to be deposited by the following 15th or 30th of the month so there is no longer a need to request a deposit. Generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8 · Nov 3, 2018

Hello IceFraud,

At 5000 pending Credits, we automatically schedule your account for a deposit, which is why the cap amount on that bar is 5000. Since you have been automatically scheduled for a deposit, there is no need to request one manually, so that button has been removed.
Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event happened on March 24th, it will not be deposited until the mid-April deposit.

XBLRewards8

Hello IceFraud,

At 5000 pending Credits, we automatically schedule your account for a deposit, which is why the cap amount on that bar is 5000. Since you have been automatically scheduled for a deposit, there is no need to request one manually, so that button has been removed.
Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event happened on March 24th, it will not be deposited until the mid-April deposit.

Smwutches

The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you get to 5,000, they are automatically scheduled
to be deposited by the following 15th or 30th of the month so there is no longer a need to request a deposit. Generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

XBLRewards8

Hello FourNinjaToads,

Our Rewards program is only able to deposit currency into a valid Microsoft payment account. Since you do not have an available Microsoft Account available for use as a payment method, our deposit cannot complete (we cannot deposit into Credit Cards). In
order to receive your Rewards Credits as currency, you will have to create a Microsoft payable account for us to deposit into.

XBLRewards8

Hello SurerStuart,

We deposit currency based off your Rewards Account region. Since your Rewards Account region is set to Great Britain, these deposits are attempted in GBP. However, since you have been spending in multiple different currencies, the deposits have been failing
since we cannot deposit one regional currency into a different regional currency. Your last deposit failed when we attempted to deposit GBP into a CHF (Swiss Franc) billable account. In order to ensure a proper deposit, you will have to spend in your Rewards
Account region to ensure that the regions are matching.

XBLRewards8

Hello regordete53,

We responded to your post at (https://forums.xbox.com/en-US/thread/6de275b5-47e2-458c-9c1a-423bfe0326fe). We cannot deposit in Rewards Credits. We deposit in your currency
type, which is MXN.

Cannot deposit my rewards currency, was told to make this post.