Cannot create and Iink Xbox account to the Game Pass mobile app? Anyone else having the...

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Roblox accounts automatically created on Xbox are tied to your Xbox profile and cannot be transferred or used on mobile devices. To play on your mobile device, you'll need to create a new account in the mobile app or use an existing account you created outside of Xbox.

Best regards!

I have both the Xbox App and Xbox Game Pass app on my mobile device should I try that? Or where else would I try looking for it?

It's the Xbox Game Pass Mobile App and not the Xbox App, it's only available on mobile devices. Here you go: https://www.xbox.com/en-CA/apps/xbox-game-pass-...

This is totally wrong. There are quests on the Xbox Mobile App and the Mobile Game Pass App....prior to my advice above, I specifically checked the Xbox App itself and there were quests on there!

It's the Xbox Game Pass Mobile App and not the Xbox App, it's only available on mobile devices. Here you go: https://www.xbox.com/en-CA/apps/xbox-game-pass-...

Hi HAIDAR MIAN,

Welcome to Microsoft Xbox Community Forum. I understand that you're experiencing issues with Xbox Game Pass on your mobile device.



To better understand the issue, may I know the following details:

1. What is the make and model of your mobile device?

2. Have you tried accessing Xbox Game Pass on any other device?

3. Are you receiving any error messages when trying to access Xbox Game Pass on your mobile device?

4.



Possible causes of this issue could be a poor internet connection, outdated app version, or a problem with your Xbox Game Pass subscription.



To troubleshoot this issue, please try the following steps:



1. Check your internet connection: Ensure that your mobile device is connected to a stable internet connection. You can try resetting your Wi-Fi router or switching to a different network to see if that resolves the issue.



2. Update the Xbox Game Pass app: Make sure that you have the latest version of the Xbox Game Pass app installed on your mobile device. You can check for updates in the App Store or Google Play Store.



3. Clear the app cache: Clearing the app cache can help resolve issues with the Xbox Game Pass app. To do this, go to your device's settings, select "Apps & notifications," find the Xbox Game Pass app, and select "Storage & cache." Then, select "Clear cache."



4. Check your subscription status: Ensure that your Xbox Game Pass subscription is active and up to date. You can check your subscription status by logging into your Microsoft account on a web browser and navigating to the "Subscriptions" section.



Additionally, here is an article that may be helpful in troubleshooting Xbox Game Pass issues on mobile devices: Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support

You may also check this page for more details on Xbox Game Pass for mobile: About Xbox Game Pass for mobile | Xbox Support

I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,
Marrion