Cannot connect to Xbox service?

CrimsonHollows · Jul 25, 2017

Hey.

I recently purchased a 3-month gold card from my local Shoppers and when I tried to redeem it I get "Sorry, we cannot connect you to Xbox service". I've been trying for a few hours now and haven't gotten anywhere. I"ve tried redeeming it on my xbox, phone,
and laptop now and it hasn't gone through at all. I tested my connection on my xbox and everything is connected perfectly and working. It says I'm online but I don't have gold, and it will not redeem the 3-month gold I just purchased. Any advice?

:)

dynamicpanda · Jul 25, 2017

Just Dance 2016 Xbox One

Just downloaded the gold edition of the game but cannot connect my iphone as the controller both the phone and the Xbox are on the same wifi

Anyone else ??

PrebuiltTrout67 · Jul 25, 2017

Error code 0x80bd006

Cannot connect to xbox live and and cannot vieuw my subscriptions..

WPAK · Jul 26, 2017

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

PainfulOreo97

Cannot connect to XBox Live. Everything else in house connects with wireless, just not XBox Live. What is the problem? Paying for a service and not being able to use it....not the best of things. No luck with customer service either, they cannot tell
me anything either.

YellowyRecord34

HI basically, I cannot connect to my old account which has been locked because I entered too many wrong password. The problem is I couldnt get one Proper Microsoft Technical Support to get me to reset my password. They only left me a short note that If I
continued using my console with the locked account, my console might get locked as well. So ever since last year may I havent been able to use my X-Box at all. Could I get just one person to really help me out.

RobertBuckalew

Try this ....

go into settings and remove all the profiles , (make sure you have the email and password to get them back ) after you remove the profiles , shut the xbox down by holding the xbox logo on the console for 8 seconds till it powers down , while it is off ,
unplug your modem and router for 30 seconds to clear them also , plug the modem and router back up and when they are online , turn the xbox back on , when it is all the way up . re add your main profile ...it may sit there and sync a little while but all SHOULD
be good afterwards ...

WPAK

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

{Parity}

Unfortunately, no one here in the forums will be able to assist you with account issues. You will need to work that out with support. If you are in the US or Canada you can call 800-469-9269. You will have to provide them with the correct information
for them to reset you account. Good Luck!

Cannot connect to Xbox service?