Cannot connect to Xbox Live on the xbox 360 through the xbox series x

zViizionHD · Jan 18, 2024

So I've tried to play about three different xbox 360 games through backwards compatibility on the xbox series x.

But every time I try to sign in it won't connect me to Xbox Live, even though I'm connected to Xbox Live on my xbox series x. My Internet sure isn't the problem as I have an open nat type, my wireless strength is on 100% and my latency is 32ms.

Ive tried hard resetting my console, deleting my xbox 360 saved data on the console and the game itself. When I also try to download the profile it will download back onto the xbox but wont connect to Xbox Live. I have no idea what to do at all. I also have the games pass ultimate. I've checked online and it seems its been happening for the last 5 months.

I also have no error message at all.

:)

StuartATrueRed

The Xbox 360 cannot connect to the Xbox app, only the Xbox One and Series X|S consoles can do that.

💯Adrien Martinez.

I have the same problem, I can't connect to Xbox Live on the Xbox 360 games (on my xbox serie x) since few days 🤔 I precise I don't have any problem on the Xbox serie X games, I have that only on the Xbox 360 games.

My internet is perfect too (I live in Belgium)

Jhonkito

Hi, ZViizionHD my name is Jhon and will be a pleasure help you.

To be clear you have problem with the backward program?

zViizionHD

Yes, I'm unable to connect to Xbox Live on the 360 through backwards compatibility.

Chump Chump

Hi Kathy.

To clarify the issue. My internet works fine for everything including all Xbox Series X and Xbox One games. It is only when I try to play Xbox 360 games through the Series X backwards compatibility, that online will not work. When trying to play a 360 game, my 360 profile signs in but it always fails to connect to Xbox Live and hits me with the error code I noted above.

In response to your questions

1 - Every Xbox 360 game I have attempted to play.

2 -

3 - I first noticed the issue (that I could no longer access 360 games online) around June this year. And I can confirm that it was otherwise definitely working in October last year. Notably I had moved houses and had a new internet connection set up between these dates.

4 - Yes I can.

5 - I no longer use my Xbox 360 anymore. But when I tried to check if it is also affected by this issue, the answer is yes. The Xbox 360 also cannot connect to Xbox Live. Although it could last year (as we used it specifically for Netflix). So yes, both the 360 console, and all 360 games running through backwards compatibility on the Series X are affected by this error.

Cannot connect to Xbox Live on the xbox 360 through the xbox series x