Cannot connect to Xbox Live at all

Beginning today, at around 6pm EST, I was unable to connect to Xbox Live, and haven't had any luck since. I can connect to the internet with no issue, but the error appears when connecting to xbox live. I have tried multiple fixes from the xbox.com support
pages, all with no luck, same error being given - "There's a problem with your connection. Let's try and fix it."

I (foolishly) deleted my profile from the xbox, hoping to fix the issue, and have not been able to re-download it since, because I am unable to connect to Xbox Live.



What Country/State/Province do you live in?: Ontario, Canada

Modem brand & model number: ActionTec R1000H

How many consoles do you have connected to this router?: One

Wired or wireless (for each console): Wired

Things you have tried: Deleting profile, Clearing memory cache, Disabling/Re-enabling UPnP, DMZ Hosting console, Manual port forwarding, Resetting network setting to default

Is UPnP Enabled?: Currently, yes

Any Error Codes you encounter: Was experiencing one previously, has not popped up specifically recently.

Who is your ISP(Internet Service Provider)?: Bell Aliant/Bell FibreOp

After you run "Test Xbox Live connection", press “A” for "More Info”, and then "Y" for "Status". In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 000-000B

X: 0000-F001

Y: 30A8-4860

Z: 8015-1918

ID: 006-0000

L: 8015-190E

Q: 8007-0435

T: Wired

D: 192.168.2.1/142.166.166.166



:)

 

Cannot connect to xbox live at all...

Hey Turontal! Thanks for the post. In order to help, we need to know some details about your wireless network. Can you review our Start Here stick (

forums.xbox.com/.../155724.aspx ) and post the information requested in the bold text, at the bottom? Thanks!

 

Cannot connect to xbox live at all

Hi,

So initially I just straight out couldn't connect to live at all because of error '8015190B' and so therefore I looked up the error code and how to fix it. One of the steps was to delete just your profile and then proceed to clear the system cache at least
3 times. I did that, and then had to re-download my profile but obviously now can't even do that because it refuses to connect still - any help/suggestions would be hugely helpful thank you!

 

This was resolved by turning off the console, unplugging it for 2 minutes, plugging it back in, and turning on the xbox. Many thanks to Jennette, the Xbox rep who assisted me.