Cannot connect to the internet - enable UPnP

Hello Emma H, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're having trouble connecting your Xbox Series X, here are some steps you can try to resolve the issue:

1. Firstly, make sure that your router supports UPnP (Universal Plug and Play). Based on the information you provided about your Huawei B535 router, it should support UPnP. However, it's worth double-checking the router's user manual or contacting the manufacturer to confirm.

2. Try to enable UPnP, you'll need to access your router's settings. Typically, you can do this by typing the router's IP address (such as *********** or ***********) into a web browser on a device connected to the same network as the router. You may need to enter a username and password to log in to the router's administration interface. Check the router's documentation or contact the manufacturer if you're unsure of the login details.

3. Once you're logged in to the router's administration interface, look for the UPnP settings. It might be located under a "Advanced Settings" or "Network" section. Enable UPnP if it's not already enabled. The specific steps may vary depending on the router model and firmware version. If you're unable to find the UPnP settings, consult the router's user manual or reach out to the manufacturer for guidance.

4. After enabling UPnP, restart both your router and Xbox console. Power off the router, wait for a few seconds, and then power it back on. Similarly, fully shut down your Xbox console, wait for a moment, and then power it on again. This can help refresh the network connections and apply the changes you made.

5. Once both the router and Xbox are back online, try connecting your Xbox to the internet again and see if the UPnP error message persists. If the issue persists, proceed to the next steps.

6. If enabling UPnP doesn't resolve the problem, you can try assigning a static IP address to your Xbox. Within your router's settings, look for an option to configure DHCP (Dynamic Host Configuration Protocol) or IP address settings. Set up a static IP address for your Xbox, ensuring it's within the range of your router's subnet. Additionally, note the IP address of your router's gateway (usually the router's IP address itself) as you'll need it in the next step.

7. With the static IP address of your Xbox, you can manually set up port forwarding on your router. Port forwarding allows specific ports to be opened and directed to your Xbox, improving connectivity for certain services and games. Look for the port forwarding settings within your router's administration interface. Configure it to forward the necessary Xbox Live ports to your Xbox's static IP address. You may need to consult Xbox support documentation or forums for the specific ports required.

8. After configuring port forwarding, restart your router and Xbox once more. Then, test the connection to see if the UPnP error message is resolved and if your Xbox can connect to the internet and Xbox Live services.

If these steps don't resolve the issue, it's recommended to reach out to Huawei support or your ISP's technical support for further assistance.

Best regards.

It is a pleasure to help, I regret not having been able to delve deeper into the topic, I hope you have a quick resolution to this problem, have a happy day, remember that we are here to help, if you have any other questions, do not hesitate to contact us.

Yes, you will most likely have to change your router to see if this solves the problem since it seems to be a compatibility problem. I still do not rule out the recommendation that you try to consult with your internet service provider to check what possible solutions they could give us. contribute to the case.

Thank you so much for the detailed response!

As stated, I can find these "settings" but there's no way to see what the settings are for any of the security settings (please see attached photo). No option to toggle them or even see if it's on or off. Most settings are like this so cannot be changed.

Huawei blame the ISP and vice versa. Is UPnP a new requirement for Xbox? I wonder why it's been working smoothly for years then suddenly gives me this error!?

Thank you,

I will ask to speak to someone with more dedicated knowledge to the subject.

I'm probably due a new router. It's odd that it doesn't specify the current settings, even though I can't change them!

I appreciate your fast response 😊