Cannot connect to Support : Faulty Play and Charge Kit - HELPLESS

Hello Mark,

Thanks for coming to the forums. We understand having issues with the play and charge kit. The battery pack could be faulty. Here is a troubleshoot

guide for the play and charge kit you can try out.

Thanks,

Brad

I had the official charging kit from Microsoft for my 360 and it hardly ever worked. I would plug it in after a heaving gaming session and it would light up green saying it was fully charged. So next I bought the Energizer charging station and it was awesome!
So I got the Xbox One version of the Energizer charging station is still awesome and it comes with TWO rechargable battery packs and backs for two controllers!

Try the battery back first. And in the thing still will not charge. Then go back charging kit. And that do not work. Then it the controller

Since the USB port puts out a max of 5 volts at 1 Amp or less, it is highly unlikely it was an electrical shock. You touched metal and discharged static electricity most likely.

Pretty hard to touch the metal part when it's plugged in or no need to. Never happened to me did hear of the problem before though